Support Specialist - Turning Point (Sunday - Thursday. 3:00pm - 11:30pm)

The People Concern; Santa Monica (CA); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Vision insurance

Dental insurance

Life insurance

403(b) Retirement plan

Employee Assistance Program

Zusammenfassung

The People Concern in Santa Monica is seeking a Support Specialist to serve as the first point of contact for clients at Turning Point shelter. You will help with daily needs, engage residents, monitor the floor, and support safety and crisis response.

This full-time, non-exempt role requires strong communication, reliability, and the ability to work in a fast-paced, trauma-informed environment. Training and collaboration with a caring team are provided to help clients move toward stability.

Qualifikationen

• High School Diploma or GED or equivalent.
• Minimum one year experience in related work.
• Possess effective customer service skills and the ability to handle difficult situations.
• Ability to work independently and think critically.
• Ability to act in a professional manner regardless of circumstances.
• Commitment to improving the community through empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by population served.
• Ability to self-motivate and to appropriately organize and motivate others.
• Demonstrate an ability to take initiative towards continued professional development.

Aufgaben

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
• Be visible on the floor at all times and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility.
• Create a supportive environment to ensure client progress towards stability.
• Attend relevant staff meetings, trainings and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities, such as groups or other activities.
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Communicate effectively, and in a timely manner, with management, peers, and clients.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned

Kenntnisse

Customer service

Crisis intervention (non-violent)

Team player

Communication

Independent work

Ausbildung

High School Diploma or GED

CPR and First Aid certification

Food Handlers certification

Tools

Computer literacy

Jobbeschreibung

Role: Support Specialist

Reports to: Program Manager

Program: 1001 - Turning Point

Location: Turning Point - 1447 16th Street, Santa Monica, CA 90404

Schedule: Sunday - Thursday 3:00 PM - 11:30 PM

Status: Full Time, Non-Exempt (Hourly), Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary

As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.

Essential Duties and Responsibilities

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.


• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties


• Be visible on the floor at all times and actively engage and welcome clients


• Conduct regular, thorough walk-throughs of the facility


• Create a supportive environment to ensure client progress towards stability


• Attend relevant staff meetings, trainings and retreats as scheduled


• Oversee client cubicle/bed area maintenance in a trauma-informed manner


• Facilitate a client engagement activities, such as groups or other activities


• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift


• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care


• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills


• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction


• Communicate effectively, and in a timely manner, with management, peers, and clients


• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned

Qualifications

• High School Diploma or GED or Equivalent


• Minimum one (1) year experience in related work


• Possess effective customer service skills and the ability to handle difficult situations


• Ability to work independently and think critically


• Ability to act in a professional manner regardless of circumstances


• Commitment to improving the community through empowerment and dignity


• Familiarity with non-violent crisis intervention


• Familiarity with issues faced by population served


• Ability to self-motivate and to appropriately organize and motivate others


• Computer literate; able to use computerized database system for information management


• Ability to work as a team member


• Able to obtain and maintain Food Handlers, CPR and First Aid certification


• Demonstrate an ability to take initiative towards continued professional development

Work Environment

• Regularly required to sit, stand, bend; occasionally lift or carry up to 10 lbs.


• Ability to work with Persons Experiencing Homelessness (PEH)


• Will necessitate working in busy and loud environments.


• Will be exposed to elements like cold, heat, dust, noise and odor.


• May need to bend, stoop, twist, and sit throughout the day.