Trauma-Informed Shelter Support Specialist

The People Concern; Los Angeles (CA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical

Dental

Vision

403b Retirement Planning

Employee Assistance Program (EAP)

Job summary

The People Concern is seeking a dedicated Support Specialist for our Interim Housing program at The Layover in Los Angeles. This role serves as the initial point of contact for clients, handling needs such as phone access, linens, hydration, and laundry while upholding trauma-informed care standards.

Responsibilities include floor monitoring, safety assurance, client engagement, routine walkthroughs, and coordinating with staff to support client stability.

Qualifications

• High school diploma or equivalent required.
• Ability to work independently and follow directions.
• Excellent customer service skills and ability to handle difficult situations.
• Familiarity with trauma-informed care principles and confidentiality requirements.

Responsibilities

• Serve as the first point of contact for clients’ immediate needs (phones, linens, water, laundry).
• Monitor floor areas and maintain a clean, safe environment in accordance with program guidelines.
• Engage with clients respectfully and supportively; assist with documentation and reporting.
• Participate in shift exchanges, logs, and HMIS entries as needed.
• Collaborate with staff to provide integrated care for individuals experiencing homelessness and related challenges.

Education

High School Diploma or GED or Equivalent

Job description

The People Concern is seeking a dedicated Support Specialist for our Interim Housing program at The Layover in Los Angeles. This role serves as the initial point of contact for clients, handling needs such as phone access, linens, hydration, and laundry while upholding trauma-informed care standards.

Responsibilities include floor monitoring, safety assurance, client engagement, routine walkthroughs, and coordinating with staff to support client stability.