Residential Specialist

S:US; New York (NY); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b)

FSAs

Disability insurance

Paid vacations

Holidays

Transportation plan

Job summary

S:US seeks a Residential Specialist for its women’s shelter in Manhattan. You will provide a warm, compassionate welcome, promote person-centered services, and support independence for shelter residents 24/7. The role requires strong empathy, integrity, and clear communication to ensure safety and wellbeing.

Based at West 135th Street NY 10030, you will handle admissions, coordinate meals, and assist with services and housing referrals while participating in trainings and team supervision.

Qualifications

• Effective written and oral communication skills.
• Proficiency with computer-based programs and typing.
• Must be able to lift up to 15 lbs.
• F80 and F02 certifications.
• Basic First Aid and Naloxone certification.
• Valid driver’s license; bilingual skills preferred.
• Food Handler license preferred.

Responsibilities

• Conduct regular rounds to ensure safety and residents' wellbeing.
• Enter activity logs and shift notes timely and accurately.
• Complete admissions paperwork.
• Escort residents to services and activities outside the facility.
• Meet with Shift Supervisor for supervision.
• Plan and conduct self-care and social activities for residents; lead Resident Support groups.
• Coordinate with case managers regularly on tasks.
• Provide program orientation and clerical support as needed.
• Follow emergency procedures including fire drills.
• Attend trainings and agency meetings.

Skills

Effective communication

Computer literacy

Flexible schedule

Crisis communication

Bilingual communication

Education

Associate Degree in Human Services or High Diploma or GED

Tools

First Aid Certification

Naloxone training

Driver’s license

Job description

Min

USD $35,000.00/Yr.

Max

USD $40,000.00/Yr.

Position Overview

S:US is seeking a Residential Specialist for their women's shelter in the Manhattan.

This position is located at West 135th Street New York, NY, 10030

The Residential Specialist is responsible for providing a warm ,compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility ,integrity and can communicate skillfully with empathy and honesty.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conduct regular scheduled rounds to ensure safety and residents wellbeing.
• Enter activity log information and shift notes in a timely fashion and accurate manner.
• Complete necessary admissions paperwork.
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.
• Meet with Shift Supervisor for individual and group supervision.
• Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups
• Meet with case managers on regular basis to assist in assigned tasks.
• Provide initial orientation to program.
• Provide administrative support in areas of office coverage, telephone and clerical work, food services.
• Understand and follow emergency procedures, including fire drills.
• Perform other duties as assigned by Shift Supervisor and Program Director.
• Attend job related trainings and agency meetings as necessary.
• Provide meal coordination

Qualifications

• Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience.
• Learn and integrate a trauma‐informed, client‐centered approach, using an anti ‐oppressive lens into your work with the people we serve.
• Use neutral and non‐ judgmental language when responding to the needs and requests of the residents.
• Must have ability to be flexible with schedule as needed
• Ability to maintain professional maturity during crisis situation
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.

PREFERRED QUALIFICATIONS & SKILLS

• Effective written and oral communication skill
• Proficiency with computer‐based programs, typing skills
• Must be able to lift up to 15 lbs.
• F80 and F02 certifications
• Basic First Aid
• Naloxone certification
• Valid driver’s license and bi‐lingual communication preferred
• Food Handler license preferred

Benefits Overview:We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays’

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contactthe Leave Team at [e-mail].

ID

2026-19089