Shelter Residential Support Specialist

sus.com; New York (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b) plan

Transportation Plan

Paid vacations

Job summary

S:US is seeking a Residential Specialist for their adult families' shelter in Manhattan, NY. You will oversee 24/7 coverage, promote person-centered services, and support residents’ independence while ensuring safety and compassionate care.

The role requires patience, integrity, humility, and strong communication. Location is East 31st Street, New York, with benefits and opportunities for professional development.

Qualifications

• High Diploma or GED with relevant experience.
• F-02 certification (Required for family shelters only)
• A security license is mandatory but may be obtained within 6 months if hired.
• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens into your work with the people we serve.
• Use neutral and non-judgmental language when responding to the needs and requests of the Residents

Responsibilities

• Conduct safety rounds to protect residents.
• Enter activity log information and shift notes in a timely fashion and accurate manner.
• Complete necessary admissions paperwork.
• Escort residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.
• Meet with Shift Supervisor for individual and group supervision.
• Plan, implement and/or researching self-care and other social activities for residents conduct Resident Support groups
• Meet with case managers on regular basis to assist in assigned tasks.
• Provide initial orientation to program.
• Provide administrative support in areas of office coverage, telephone and clerical work, food services.
• Understand and follow emergency procedures, including fire drills.
• Perform other duties as assigned by Shift Supervisor and Program Director.
• Attend job related trainings and agency meetings as necessary.
• Provide meal coordination

Skills

Trauma-informed approach

Empathy

Communication skills

Flexibility

Customer service

Bilingual communication

Lift to 15 lbs

Typing skills

Computer-based programs

Education

High Diploma or GED

Tools

Typing skills

Computer-based programs

Job description

S:US is seeking a Residential Specialist for their adult families' shelter in Manhattan, NY. You will oversee 24/7 coverage, promote person-centered services, and support residents’ independence while ensuring safety and compassionate care.

The role requires patience, integrity, humility, and strong communication. Location is East 31st Street, New York, with benefits and opportunities for professional development.