Trauma-Informed Shelter Case Manager for Housing & Crisis

Miami Valley Community Action Partnership; Greenville (OH); In loco; USD 37.000 - 50.000; Tempo pieno

Descrizione del lavoro

Miami Valley Community Action Partnership (MVCAP) is seeking a compassionate Shelter Case Manager to provide direct support to individuals and families experiencing homelessness, housing instability, or domestic violence in Greenville, Ohio. The role blends hands-on case management with shelter operations.

You will conduct intake, develop housing stabilization plans, and connect clients with housing, healthcare, and community resources.

Competenze

• Associate degree in Social Work, Human Services, Psychology, Sociology, Mental Health, or related field or equivalent.
• At least two years of experience in case management, homeless services, domestic violence services, crisis intervention, shelter operations, or related human-services setting.
• Strong interpersonal, problem-solving, crisis-intervention, and conflict-resolution skills.
• Ability to remain calm and exercise sound judgment in high-stress situations.
• Strong organization, documentation, and time-management skills.
• Ability to work independently while maintaining professional boundaries.
• Proficiency with Microsoft Office and ability to use electronic case-management systems.
• CPR and First Aid certification or ability to obtain within six months of hire.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call rotations.

Mansioni

• Conduct client intake assessments and assist with shelter admissions.
• Complete comprehensive assessments to identify client strengths, barriers, and housing needs.
• Develop individualized housing stabilization and service plans with residents.
• Meet regularly with residents to monitor progress and address needs.
• Provide trauma-informed crisis intervention, de-escalation, advocacy, and support.
• Connect clients with housing, employment, healthcare, transportation, public benefits, and resources.
• Coordinate referrals and maintain relationships with community agencies and service providers.
• Assist with discharge planning, housing transitions, and follow-up services.
• Support daily shelter operations and maintain a safe, respectful environment.
• Respond to resident concerns, conflicts, and emergencies professionally.
• Maintain accurate case notes, assessments, referrals, and records in HMIS and systems.
• Assist with facility safety, shelter inventory, donations, and resident supplies.
• Participate in on-call rotation and after-hours responses.
• Coordinate with law enforcement, EMS, hospitals, mental health, and child protective services when appropriate.

Conoscenze

Case management

Crisis intervention

Trauma-informed care

Documentation

Collaboration

Microsoft Office

Formazione

Associate degree in Social Work or related field

Bachelor's degree preferred

Strumenti

HMIS

Microsoft Office

Descrizione del lavoro

Miami Valley Community Action Partnership (MVCAP) is seeking a compassionate Shelter Case Manager to provide direct support to individuals and families experiencing homelessness, housing instability, or domestic violence in Greenville, Ohio. The role blends hands-on case management with shelter operations.

You will conduct intake, develop housing stabilization plans, and connect clients with housing, healthcare, and community resources.