Trauma‑Informed Case Manager — Family Housing & Resources

Safe Haven Family Shelter; Nashville (TN); Vor Ort; USD 44.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance (employer-paid)

Dental insurance (employer-paid)

PTO and sabbatical days

Paid holidays and floating days

Parental/family leave

401K plan with employer match

Short-term and long-term disability

Zusammenfassung

Safe Haven Family Shelter seeks a dedicated professional to provide holistic case management for families experiencing homelessness. You will conduct intake and goal-setting, coordinate services, and document outcomes to support transitions to permanent housing.

Responsibilities include client visits, resource referrals, data entry in HMIS/Salesforce, and adherence to trauma-informed care. Expect strong communication, confidentiality, and collaboration within a diverse team.

Qualifikationen

• Bachelor’s degree in Social Work or related field required.
• Master’s degree preferred.
• Knowledge of community resources and counseling/social work practices with high risk populations in crisis, including understanding of working in a Trauma Informed Care Environment.
• Excellent verbal and written communication skills with the ability to establish a positive rapport with clients.

Aufgaben

• Provide holistic and comprehensive case management services to all clients including: intake assessments, benefit assessments, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, advocacy and referrals.
• Meet with clients at their residence on a regular basis to provide case management services, and interact with clients according to a trauma-informed care framework.
• Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Input accurate and complete data for all contacts with clients into agency HMIS and Salesforce database.
• Provide all required documentation in a timely manner, which may include client follow up, outcome evaluation, client contact sheets, progress notes and evaluations.
• Work independently with a strong sense of focus, task-oriented, non-judgmental, open personal qualities, and clear sense of boundaries.
• Maintain a strong sense of and respect for confidentiality involving both clients and fellow employees.
• Work in a variety of settings with culturally-diverse families and communicates in ways that are culturally sensitive and appropriate.
• Transport clients to and from resources and/or activities, as needed, utilizing company provided vehicle.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
• Represent Safe Haven in local and national conferences and meetings to gather and share knowledge and best-practices around family homelessness.
• Adhere to agency policy, procedures and the professional code of ethics.
• Other duties as assigned.

Kenntnisse

Communication skills

Ausbildung

Bachelor’s degree in Social Work or related field

Master’s degree

Jobbeschreibung

Safe Haven Family Shelter seeks a dedicated professional to provide holistic case management for families experiencing homelessness. You will conduct intake and goal-setting, coordinate services, and document outcomes to support transitions to permanent housing.

Responsibilities include client visits, resource referrals, data entry in HMIS/Salesforce, and adherence to trauma-informed care. Expect strong communication, confidentiality, and collaboration within a diverse team.