Trauma-Informed Outreach Case Manager

Sojourner Center; Phoenix (AZ); On-site; USD 52,000 - 73,000; Full time

Job summary

Sojourner Center is seeking a Community Outreach Case Manager to provide trauma-informed advocacy, safety planning, and comprehensive case management for survivors of domestic violence, sexual assault, and human trafficking. The role involves direct client support in community settings and via crisis hotline, with lay legal advocacy to help navigate court processes.

The position emphasizes individualized service plans, resource coordination, and coordination of housing stability and long-term

Qualifications

• Bachelor’s degree in a related field with 1 year of related experience (or equivalent).
• Experience in family-centered violence programs is preferred.
• Knowledge of Trauma-Informed Care Principles is preferred.
• Bilingual Spanish-English is preferred; assessment for bilingual incentive pay may be required.

Responsibilities

• Deliver services using a trauma-informed, participant-centered approach.
• Provide ongoing advocacy, case management, referrals, and resource coordination to promote safety and housing stability.
• Provide crisis hotline coverage including assessment, de-escalation, safety planning, and referrals.
• Conduct comprehensive assessments to identify strengths, needs, barriers, and goals; build trusting relationships.
• Develop and monitor individualized service plans linking participants to community resources and shelter options.
• Accompany participants to court proceedings and assist with Orders of Protection filings.
• Plan and facilitate workshops, support groups, and educational classes in person, virtually, and in the community.
• Represent the organization at community meetings and events to raise awareness of services.

Skills

Trauma-informed

Advocacy

Case management

Resource coordination

Education

Bachelor’s degree in related field

1 year related experience

Tools

Microsoft Outlook

Microsoft Word

Job description

Sojourner Center is seeking a Community Outreach Case Manager to provide trauma-informed advocacy, safety planning, and comprehensive case management for survivors of domestic violence, sexual assault, and human trafficking. The role involves direct client support in community settings and via crisis hotline, with lay legal advocacy to help navigate court processes.

The position emphasizes individualized service plans, resource coordination, and coordination of housing stability and long-term