Trauma-Informed Community Case Manager - NYC

Rising Ground; New York (NY); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid holidays and time off

Job summary

Rising Ground in New York, NY seeks a Home+ Community Case Manager to provide trauma-informed, survivor-centered case management for survivors of domestic and gender-based violence across Manhattan/Harlem and Queens. You will develop safety plans, navigate housing and benefits, and build strong community partnerships.

The role requires a strong understanding of housing systems, economic justice, and anti-oppressive approaches, with the ability to work collaboratively within a team and

Qualifications

• High school diploma or equivalent.
• At least two years of experience providing case management, advocacy, or direct services to survivors of trauma, violence, or oppression.
• Deep understanding of the intersections of domestic and gender-based violence, housing instability, economic justice, and systemic oppression.
• Experience working with diverse populations, including BIPOC, LGBTQ+, immigrant, and justice-involved communities.
• Strong knowledge of New York City housing systems, public benefits, emergency financial assistance programs, and legal advocacy resources.
• Commitment to anti-oppressive, harm reduction, and restorative justice approaches.
• Ability to work independently and collaboratively within a team.
• Excellent organizational, communication, and crisis intervention skills.

Responsibilities

• Provide trauma-informed, survivor-centered case management to an assigned caseload, including intake assessments, individualized service and safety planning, advocacy, and ongoing support.
• Help survivors navigate housing challenges and access public benefits, financial assistance, flexible funding, legal services, and resources that support safety and economic empowerment.
• Develop and implement outreach activities that increase awareness of Home+ services, expand the program’s reach, and connect with underserved communities.
• Conduct outreach visits and deliver presentations to community organizations, social service agencies, healthcare providers, schools, faith-based groups, and other stakeholders on Home+ services, eligibility, referrals, and survivor supports.
• Research and connect with resources for housing, food security, employment, education, childcare, transportation, healthcare, legal assistance, and emergency financial support.
• Build relationships with community partners, government agencies, grassroots organizations, and service providers; coordinate communication and referrals to reduce barriers, address service gaps, and improve access to care.
• Identify opportunities to secure community resources, donated goods, emergency assistance, and other services that meet survivors’ immediate and ongoing needs.
• Represent Home+ at community meetings, resource fairs, networking events, coalitions, and collaborative initiatives to promote services and strengthen partnerships.
• Maintain an updated community resource directory with services, eligibility criteria, referral procedures, and contact details, and share relevant resources with the Home+ team.
• Collaborate with the Home+ Supervisor, Case Managers, and other Rising Ground programs to identify outreach priorities, emerging community needs, and opportunities to improve survivor access.
• Maintain accurate, timely, confidential records of case management, outreach, presentations, partnerships, referrals, and identified resources in accordance with agency policies and program requirements.
• Participate in supervision, team meetings, case conferences, professional development, and quality improvement efforts that strengthen community engagement, accessibility, and survivor-centered services.

Skills

Organizational skills

Communication skills

Crisis intervention

Education

High school diploma or equivalent

Bachelor’s degree in social work, psychology, human services, or a related field; master's degree is a plus

Job description

Rising Ground in New York, NY seeks a Home+ Community Case Manager to provide trauma-informed, survivor-centered case management for survivors of domestic and gender-based violence across Manhattan/Harlem and Queens. You will develop safety plans, navigate housing and benefits, and build strong community partnerships.

The role requires a strong understanding of housing systems, economic justice, and anti-oppressive approaches, with the ability to work collaboratively within a team and