Trauma‑Informed Case Manager for DV Survivor Support

Para Los Niños; Los Angeles (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Para Los Niños is seeking a Case Manager in Los Angeles to provide survivor-centered, trauma-informed services to domestic violence survivors and their families. This role emphasizes safety planning, service navigation, and group facilitation to promote stability and self-sustainability.

The Case Manager conducts intakes, develops individualized plans, coordinates with DPSS and community partners, and supports participants' progress toward employment and financial literacy while upholding

Qualifications

• Bachelor's Degree in applicable field of education from a regionally accredited college or university.
• Possession of, or eligibility to obtain, a 40‑hour Domestic Violence certification, within six months of hire is required.
• Nurturing Parenting Facilitator Training, Positive Parenting Program Practitioner, Incredible Years Group Leader/Facilitator, Circle of Security Parenting (COSP) Facilitator, or other Parenting Certificate is preferred.
• Minimum of six months of experience working with low‑income children and families is required; Education beyond the minimum requirements may be considered in lieu of required experience.
• Knowledge of domestic violence dynamics, trauma-informed and survivor‑centered practices, safety planning, crisis intervention, and confidentiality when working with survivors and their families.

Responsibilities

• Conducts virtual and in-person intakes, assessments, and evaluations to identify the needs, strengths, goals, and barriers of participants and their families.
• Co-creates individualized safety plans and service plans with participants and supports their implementation through ongoing case management.
• Provides comprehensive case management services, including resource navigation, referrals, follow-up, advocacy, problem-solving, and coordination of services to address participant and family needs.
• Provides intensive intervention services to participants through assessments, safety planning, service planning, case management, and connection to appropriate resources.
• Supports participants in developing pathways toward self-sustainability and long-term stability, including identifying and addressing barriers to employment, financial literacy needs, employment goals, and job-search strategies.
• Assists participants in navigating and accessing public benefits and other resources, including cash assistance, CalWORKs, SNAP, and community-based services, with an emphasis on utilizing resources to support long-term stability.
• Facilitates virtual/in-person groups, including Nurturing Parenting, DV Support Education, Support Groups, Life Skills, Conflict Resolution, and other groups based on participant needs and program requirements.
• Provides support counseling and crisis intervention to participants and their families within the scope of the program and position.
• Collaborates with DPSS and other community partners to provide outreach and increase awareness of Domestic Violence Supportive Services and available resources.
• Participates in community outreach, presentations, orientations, and other engagement activities to provide information about Domestic Violence Supportive Services and available resources.
• Prepares correspondence, case documentation, reports, and other records related to participant progress, services provided, and community contacts.
• Collaborates with the supervisor, specialists, consultants, and other service providers to address case-related concerns and coordinate appropriate services and interventions.
• Participates in staff meetings, case conferences, professional consultations, and other program or agency meetings as needed.
• Builds and maintains respectful, supportive relationships with participants and their families while demonstrating cultural humility and sensitivity to their diverse cultural, social, and socioeconomic backgrounds.
• Participates in the agency’s Continuous Quality Improvement process and contributes to ongoing program and service improvements.
• Supports program activities, including occasional donation or resource drop-off activities, as needed.

Skills

Bilingual English/Spanish

Strong communication

Crisis intervention

Cultural humility

Group facilitation

Trauma-informed care

Education

Bachelor's Degree in applicable field

40‑hour Domestic Violence certification

Parenting certificates preferred

Experience with low-income families

Tools

Microsoft Office Suite

Data management systems

Job description

Para Los Niños is seeking a Case Manager in Los Angeles to provide survivor-centered, trauma-informed services to domestic violence survivors and their families. This role emphasizes safety planning, service navigation, and group facilitation to promote stability and self-sustainability.

The Case Manager conducts intakes, develops individualized plans, coordinates with DPSS and community partners, and supports participants' progress toward employment and financial literacy while upholding