Community Outreach Case Manager

Sojourner Center; Phoenix (AZ); On-site; USD 52,000 - 73,000; Full time

Job summary

Sojourner Center is seeking a Community Outreach Case Manager to provide trauma-informed advocacy, safety planning, and comprehensive case management for survivors of domestic violence, sexual assault, and human trafficking. The role involves direct client support in community settings and via crisis hotline, with lay legal advocacy to help navigate court processes.

The position emphasizes individualized service plans, resource coordination, and coordination of housing stability and long-term

Qualifications

• Bachelor’s degree in a related field with 1 year of related experience (or equivalent).
• Experience in family-centered violence programs is preferred.
• Knowledge of Trauma-Informed Care Principles is preferred.
• Bilingual Spanish-English is preferred; assessment for bilingual incentive pay may be required.

Responsibilities

• Deliver services using a trauma-informed, participant-centered approach.
• Provide ongoing advocacy, case management, referrals, and resource coordination to promote safety and housing stability.
• Provide crisis hotline coverage including assessment, de-escalation, safety planning, and referrals.
• Conduct comprehensive assessments to identify strengths, needs, barriers, and goals; build trusting relationships.
• Develop and monitor individualized service plans linking participants to community resources and shelter options.
• Accompany participants to court proceedings and assist with Orders of Protection filings.
• Plan and facilitate workshops, support groups, and educational classes in person, virtually, and in the community.
• Represent the organization at community meetings and events to raise awareness of services.

Skills

Trauma-informed

Advocacy

Case management

Resource coordination

Education

Bachelor’s degree in related field

1 year related experience

Tools

Microsoft Outlook

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Outreach Case Manager

Community Outreach Full-time 1.0 Service Workers Phoenix, AZ, US

23 days ago Requisition ID: 1166

The Community Outreach Case Manager provides trauma-informed advocacy, safety planning, case management, and resource coordination for individuals and families impacted by domestic violence, sexual assault, and human trafficking. This position provides services in community-based settings and through the crisis hotline, while also offering trauma-informed lay legal advocacy to help participants understand and navigate available legal options and court-related systems Through individualized, one-on-one case management, the Community Outreach Case Manager conducts comprehensive needs assessments, develops personalized service plans, provides education and referrals, and supports participants in navigating community resources. The position promotes participant choice, autonomy, and self-determination while increasing access to safety, legal, housing, and supportive services.

Essential Functions

• Deliver all services using a trauma-informed, participant-centered approach.
• Provide ongoing advocacy, case management, referrals, and resource coordination based on each participant's unique needs, with the primary goal of ensuring participant safety, promoting housing stability, and connecting individuals to long-term, culturally responsive support services.
• Provide crisis hotline coverage, including crisis assessment, de-escalation, safety planning, advocacy, and connection to appropriate services.
• Conduct comprehensive assessments to identify participants' strengths, needs, barriers, and goals. Build trusting relationships through trauma-informed, participant-centered engagement, outreach, and case management.
• Develop, implement, and monitor individualized service plans that address participant goals and connect individuals to appropriate community resources, with an emphasis on shelter diversion, housing stability, and long-term self-sufficiency whenever possible.
• Recognize and respond effectively to crisis situations by providing crisis intervention, safety planning, risk assessment, and appropriate referrals.
• Provide ongoing case management by conducting regular participant meetings, monitoring progress toward established goals, coordinating services, advocating on participants' behalf, facilitating referrals, and supporting participants through systems navigation.
• Accompany participants to approved court proceedings and assist with completing and filing petitions for Orders of Protection.
• Offers trauma-informed lay legal advocacy, helping participants understand available legal options, access court-related resources, and navigate systems while promoting informed decision-making and participant autonomy.
• Plan and facilitate workshops, support groups, and educational classes in person, virtually, and throughout the community. Topics may include life skills, healthy relationships, financial literacy, workforce development, housing stability, civil legal matters, community resources, and other participant-identified needs.
• Represent the organization at community meetings, outreach events, educational presentations, and collaborative partnerships to increase awareness of domestic violence, sexual violence, human trafficking services, prevention initiatives, and available community resources.
• Maintain accurate, timely, and confidential participant records, case notes, and service documentation in accordance with agency policies, grant requirements, quality assurance standards, and applicable regulations.
• Prepare and submit required reports, including monthly case documentation, contract deliverables, grant reports, and other program data within established deadlines.
• Travel as needed to provide participant services, attend meetings, conduct outreach, and participate in community events. Submit mileage and expense documentation in accordance with agency procedures.
• Perform other duties and responsibilities as assigned by supervisor.

Competencies (Knowledge, skills, and abilities)

To perform the essential functions of this job successfully, an individual should demonstrate the following competencies:

• Problem solving/critical thinking/crisis intervention—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things; is compassionate and empathic provides caring, quality support to residents, staff, and others.
• Teamwork/Professionalism – Maintain the highest standards of professionalism, ethics, confidentiality and accountability in all interactions. Collaborates effectively with others, maintains appropriate boundaries; fosters a positive, respectful work environment and contributes to team and agency goals.
• Communication—the individual speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills and conducts meetings; their written communication presents data effectively and the individual is able to read and interpret written information.
• Computer skills – the individual demonstrates basic knowledge of Microsoft Outlook and Word, timekeeping system, Internet searching, keyboarding, and ability to learn other specialized computer applications.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans; demonstrates thoroughness and monitors own work.
• Adaptability/flexibility—the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Cultural and Organizational Expectations

• Promotes open communication and contributes to an environment of trust and mutual respect.
• Recognizes, values, and affirms social diversity that contributes richness to the Sojourner Center community, ensuring cultural competency in the provision of services.
• Values being part of, and contributes to, a culture of performance, teamwork, collaboration, growth, and continuous improvement, including licensure and accreditation compliance.
• Understands and supports Sojourner Center Vision, Mission, Values, and Strategic Goals.

Education, Experience, and Other Requirements

• Bachelor’s degree in a related field plus one (1) year of related experience; OR Associate degree in a related field plus two (2) years of related experience; OR High School Diploma/GED plus four (4) years of related experience. Equivalent combinations of education and relevant experience may be considered.
• Experience in family-centered violence programs preferred.
• Knowledge of Trauma-Informed Care Principles preferred.
• Ability to obtain a Level I Fingerprint Clearance Card, CPR and First Aid certification required.
• Valid Arizona Driver License, proof of automobile insurance and Motor Vehicle Record acceptable to Sojourner Center’s insurance company required.
• Bilingual Spanish-English preferred. Assessment for bilingual incentive pay required.

Physical Factors/Working Conditions

• Stands, walks, and sits continuously throughout the day.
• Reaches, stoops, bends, lifts, carries and manipulates various materials to assist participants’ moving.
• Utilizes computer to access Internet and enter information into prepared forms.
• Some travel between work locations, court locations, community events and client sessions required.
• Has the potential to be exposed to infectious diseases and must use Universal Precautions.
• Required to spend time outside daily regardless of weather conditions.
• Has a risk of physical danger due to the nature of the population served.

This job description is not designed to cover or contain a complete comprehensive listing of activities, duties or responsibilities that are required of the employee.