On-Call Trauma Case Manager for Survivors

Aware Central Texas; Texas; On-site; USD 42,000 - 58,000; Full time

Job summary

Aware Central Texas is seeking a dedicated Case Manager to provide comprehensive, client-centered advocacy and case management for survivors of family violence, sexual assault, and human trafficking. You will assess needs, create individualized service plans, provide safety planning, and connect clients with community resources to promote safety, healing, and long-term stability.

The role requires willingness to participate in a rotation for 24-hour on-call response, including evenings,

Qualifications

• Bachelor’s degree preferred; relevant case management or victim advocacy experience considered in lieu of degree
• Knowledge of domestic violence, sexual assault, human trafficking, trauma-informed care, and community resources
• Strong organizational, communication, and crisis intervention skills
• Ability to work with diverse populations in a compassionate, culturally responsive, nonjudgmental manner
• Reliable transportation, valid driver’s license, and proof of insurance
• Ability to pass a criminal background check

Responsibilities

• Conduct intake assessments and ongoing needs assessments.
• Provide trauma-informed case management and advocacy services.
• Develop individualized service plans with measurable goals.
• Conduct danger assessments and personalized safety planning.
• Assist clients with applications for Crime Victims’ Compensation (CVC).
• Provide referrals to emergency shelter, housing, counseling, legal services, and community resources.
• Assist clients with obtaining protective orders and navigating the legal system.
• Accompany clients to court, law enforcement interviews, forensic exams, and other appointments as needed.
• Coordinate emergency assistance, including hotel stays, transportation, and basic needs support.
• Maintain accurate and timely documentation in the agency’s case management system.
• Collaborate with law enforcement, hospitals, CPS, prosecutors, and community partners.
• Participate in multidisciplinary team meetings and staff meetings.
• Maintain confidentiality and comply with agency policies, funder requirements, and ethical standards.
• Provide services in both virtual and in-person settings as appropriate.
• Apply specialized training and use professional judgment in serving survivors during crises and ongoing cases.
• Ensure survivor-centered, trauma-responsive case management beyond others’ eligibility parameters.
• Document all interactions within 72 hours.
• Build and maintain relationships with partner organizations.
• Alert supervisor when difficult situations arise.

Skills

Relational and interpersonal skills

Communication skills

Organizational abilities

Confidentiality

Cultural competency

Emotional maturity

Discretion in crisis care

Education

Bachelor’s degree in Social Work, Psychology, Counseling, Criminal Justice, Human Services, or related field

Job description

Aware Central Texas is seeking a dedicated Case Manager to provide comprehensive, client-centered advocacy and case management for survivors of family violence, sexual assault, and human trafficking. You will assess needs, create individualized service plans, provide safety planning, and connect clients with community resources to promote safety, healing, and long-term stability.

The role requires willingness to participate in a rotation for 24-hour on-call response, including evenings,