Trauma-Informed Office Assistant — Front Desk & Admin

Coastal Horizons Center; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Educational loan repayment programs

Career growth opportunities

Job summary

Coastal Horizons Center is seeking an Office Assistant for our Trauma Informed Care setting in Wilmington, NC. The role supports front desk operations, greets clients, manages calls, and schedules appointments for therapists and staff.

The position requires a high school diploma, 2+ years of clerical experience, and the ability to work a flexible schedule while maintaining confidentiality and empathy in a trauma-informed environment.

Qualifications

• Two years of clerical or administrative experience.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.

Skills

Organizational skills

Communication skills

Trauma-informed approach

Professional interaction

Education

High school diploma or equivalent

Business coursework preferred

Tools

Billing software

Job description

Coastal Horizons Center is seeking an Office Assistant for our Trauma Informed Care setting in Wilmington, NC. The role supports front desk operations, greets clients, manages calls, and schedules appointments for therapists and staff.

The position requires a high school diploma, 2+ years of clerical experience, and the ability to work a flexible schedule while maintaining confidentiality and empathy in a trauma-informed environment.