Trauma‑Informed Office Assistant | Front Desk & Admin

Coastal Horizons; Shallotte (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement plan

Paid time off and holidays

Employee engagement activities

Job summary

Coastal Horizons in Shallotte, NC seeks an Office Assistant to provide friendly front desk support in a trauma-informed care setting. You will greet clients, manage phones, schedule appointments, and assist therapists and staff while upholding confidentiality and a welcoming atmosphere.

This full-time role requires organizational skills, attention to detail, and the ability to work with diverse populations; you may assist with billing, paperwork, and office operations to help the clinic run

Qualifications

• High school diploma or equivalent; business coursework preferred.
• Minimum of two years of clerical/administrative experience.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule and handle confidential information.
• Strong organizational and communication skills in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism.
• Conduct appointment reminder calls and schedule appointments.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation and confidentiality.
• Assist with basic billing and posting of client payments.

Skills

Clerical experience

Administrative experience

Medical billing

Organizational skills

Communication skills

Trauma-informed care

Customer service

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Coastal Horizons in Shallotte, NC seeks an Office Assistant to provide friendly front desk support in a trauma-informed care setting. You will greet clients, manage phones, schedule appointments, and assist therapists and staff while upholding confidentiality and a welcoming atmosphere.

This full-time role requires organizational skills, attention to detail, and the ability to work with diverse populations; you may assist with billing, paperwork, and office operations to help the clinic run