Trauma-Informed Office Assistant: Front Desk & Admin

Coastal Horizons Center, Inc.; Wilmington (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

Coastal Horizons Center in Wilmington, NC is seeking an Office Assistant to support front desk operations in a trauma-informed care setting. The role focuses on welcoming clients, managing appointments, and handling confidential information.

The position requires at least a high school diploma and 2 years of clerical experience, with potential involvement in medical billing and scheduling for therapists and staff. A flexible schedule and strong organizational skills are essential for success.

Qualifications

• High school diploma or equivalent is required or preferred.
• Minimum of two years of clerical or administrative experience.
• Experience with third-party medical billing is preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication, and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.
• Pick up and distribute incoming mail.
• Print SAIOP certificates.
• Place orders for office supplies.
• Enroll patients into services for the expanded dosing program.
• Support daily operations of the New Hanover office and perform other duties as assigned.

Skills

Front desk

Customer service

Confidentiality

Computer skills

Communication

Organization

Education

High school diploma or equivalent

Job description

Coastal Horizons Center in Wilmington, NC is seeking an Office Assistant to support front desk operations in a trauma-informed care setting. The role focuses on welcoming clients, managing appointments, and handling confidential information.

The position requires at least a high school diploma and 2 years of clerical experience, with potential involvement in medical billing and scheduling for therapists and staff. A flexible schedule and strong organizational skills are essential for success.