Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401k retirement plan

Paid time off

Job summary

Coastal Horizons in Wilmington, NC seeks an Office Assistant for a trauma-informed care setting to support front desk operations and daily office functions. You will greet clients respectfully, answer calls, assist with scheduling, and help manage client paperwork with strict confidentiality.

The role requires a high school diploma, 2 years of clerical experience, and the ability to work a flexible schedule in a compassionate, trauma-informed environment.

Qualifications

• High school diploma or equivalent (business coursework preferred).
• Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication, and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.
• Pick up and distribute incoming mail.
• Print SAIOP certificates.
• Place orders for office supplies.
• Enroll patients into services for the expanded dosing program.
• Support daily operations of the New Hanover office and perform other duties as assigned.

Skills

Front desk coverage

Client greeting

Phone etiquette

Scheduling

Confidentiality

Organizational skills

Computer skills

Trauma-informed interaction

Education

High school diploma

Two years clerical experience

Tools

Microsoft Office

Billing software

Job description

Coastal Horizons – Office Assistant (Trauma-Informed Care Setting)

The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming, safe, and supportive environment for clients, staff, and visitors.

This position requires the ability to interact with individuals who may have experienced trauma, substance use disorders, or behavioral health challenges, using principles of trauma-informed care, including empathy, confidentiality, cultural sensitivity, and professionalism.

Location

On-site

City/State/County

Wilmington, NC – New Hanover County

Schedule

Monday–Saturday (Rotating Saturdays), 5am-2pm (Training for 2 weeks: 8am-5pm)

Position Highlights

• Provide front desk coverage and greet clients in a respectful, supportive manner
• Answer phones and assist callers with professionalism and discretion
• Conduct appointment reminder calls
• Schedule appointments for therapists, counselors, and other staff
• Check in new clients and review required paperwork
• Maintain accurate filing of client documentation
• Collect and post client payments; assist with third-party billing as assigned
• Maintain strict confidentiality of all client information
• Pick up and distribute incoming mail
• Print SAIOP certificates
• Place orders for office supplies
• Enroll patients into services for the expanded dosing program
• Support daily operations of the New Hanover office and perform other duties as assigned
• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.

Required Education & Qualifications

• High school diploma or equivalent (business coursework preferred)
• Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience
• Experience with third-party medical billing preferred
• Ability to work a flexible schedule
• Strong organizational, communication, and computer skills
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment

Additional Informaiton

• Work in a collaborative, mission-driven behavioral health setting
• Support services that help individuals and families recover and thrive
• Contribute to a safe, respectful, and inclusive client experience

Salary & Benefits

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs and career growth opportunities
• Retirement savings plan (401k)
• Generous paid time off, rollover hours, and 14 paid holidays
• Employee engagement activities, resource groups, and diversity events

Request For Accomidations

If you require an accommodation during the application process, please contact us at [e-mail].

We look forward to reviewing your application!

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.