Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons Center, Inc.; Wilmington (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

Coastal Horizons Center in Wilmington, NC is seeking an Office Assistant to support front desk operations in a trauma-informed care setting. The role focuses on welcoming clients, managing appointments, and handling confidential information.

The position requires at least a high school diploma and 2 years of clerical experience, with potential involvement in medical billing and scheduling for therapists and staff. A flexible schedule and strong organizational skills are essential for success.

Qualifications

• High school diploma or equivalent is required or preferred.
• Minimum of two years of clerical or administrative experience.
• Experience with third-party medical billing is preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication, and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.
• Pick up and distribute incoming mail.
• Print SAIOP certificates.
• Place orders for office supplies.
• Enroll patients into services for the expanded dosing program.
• Support daily operations of the New Hanover office and perform other duties as assigned.

Skills

Front desk

Customer service

Confidentiality

Computer skills

Communication

Organization

Education

High school diploma or equivalent

Job description

Career Opportunities with Coastal Horizons Center

Careers At Coastal Horizons Center

Current job opportunities are posted here as they become available.

Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons – Office Assistant (Trauma-Informed Care Setting)

The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming, safe, and supportive environment for clients, staff, and visitors.

This position requires the ability to interact with individuals who may have experienced trauma, substance use disorders, or behavioral health challenges, using principles of trauma-informed care, including empathy, confidentiality, cultural sensitivity, and professionalism.

Location: On-site
City/State/County: Wilmington, NC – New Hanover County
Schedule: Monday–Saturday (Rotating Saturdays), 5am-2pm (Training for 2 weeks: 8am-5pm)

POSTION HIGHLIGHTS:

• Provide front desk coverage and greet clients in a respectful, supportive manner
• Answer phones and assist callers with professionalism and discretion
• Conduct appointment reminder calls
• Schedule appointments for therapists, counselors, and other staff
• Check in new clients and review required paperwork
• Maintain accurate filing of client documentation
• Collect and post client payments; assist with third-party billing as assigned
• Maintain strict confidentiality of all client information
• Pick up and distribute incoming mail
• Print SAIOP certificates
• Place orders for office supplies
• Enroll patients into services for the expanded dosing program
• Support daily operations of the New Hanover office and perform other duties as assigned
• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.

REQUIRED EDUCATION & QUALIFICATIONS

• High school diploma or equivalent (business coursework preferred)

Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience

Experience with third-party medical billing preferred

Ability to work a flexible schedule

Strong organizational, communication, and computer skills

Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment

ADDITIONAL INFORMAITON:

Work in a collaborative, mission-driven behavioral health setting

Support services that help individuals and families recover and thrive

Contribute to a safe, respectful, and inclusive client experience

SALARY & BENEFITS:

Competitive salary based on experience

Comprehensive medical, dental, and vision insurance

Educational loan repayment programs and career growth opportunities

Retirement savings plan (401k)

Generous paid time off, rollover hours, and 14 paid holidays

Employee engagement activities, resource groups, and diversity events

We look forward to reviewing your application!

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.