Trauma-Informed Front Desk & Admin Specialist

Coastal Horizons Center; Shallotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Loan Repayment

401k

Paid Holidays

Diversity events

Job summary

Coastal Horizons Center is seeking an Office Assistant to support administrative and front desk functions in a trauma-informed care setting at our Shallotte, NC location. The role emphasizes empathy, confidentiality, cultural sensitivity, and professionalism when interacting with clients, staff, and visitors.

You will greet clients, answer phones, schedule appointments for therapists, maintain files, assist with third-party billing, and help ensure a welcoming, safe environment.

Qualifications

• High school diploma or equivalent
• Minimum of two years of clerical or administrative experience
• Experience with third party medical billing preferred
• Ability to work a flexible schedule
• Strong organizational communication and computer skills
• Ability to interact professionally and compassionately with diverse populations in a trauma informed environment

Responsibilities

• Provide front desk coverage and greet clients in a respectful supportive manner
• Answer phones and assist callers with professionalism and discretion
• Conduct appointment reminder calls
• Schedule appointments for therapists counselors and other staff
• Check in new clients and review required paperwork
• Maintain accurate filing of client documentation
• Collect and post client payments; assist with third party billing as assigned
• Maintain strict confidentiality of all client information
• Print SAIOP certificates
• Place orders for office supplies
• Enroll patients into services for the expanded dosing program
• Support daily operations of the New Hanover office and perform other duties as assigned

Skills

Organizational skills

Communication

Trauma-informed approach

Interpersonal skills

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Billing software

Job description

Coastal Horizons Center is seeking an Office Assistant to support administrative and front desk functions in a trauma-informed care setting at our Shallotte, NC location. The role emphasizes empathy, confidentiality, cultural sensitivity, and professionalism when interacting with clients, staff, and visitors.

You will greet clients, answer phones, schedule appointments for therapists, maintain files, assist with third-party billing, and help ensure a welcoming, safe environment.