Trauma-Informed Office Assistant | Front Desk & Admin

Coastal Horizons Center, Inc.; Shallotte (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k retirement plan

Paid time off

Job summary

Coastal Horizons Center in Shallotte, NC is seeking an Office Assistant to provide front desk support and administrative assistance in a trauma-informed care setting. The role focuses on welcoming clients, scheduling, data accuracy, and professional interactions with diverse populations.

The position supports therapists and staff, handles phone calls, reminders, and paperwork, and contributes to a collaborative behavioral health environment with strong emphasis on confidentiality and

Qualifications

• Minimum of two years of clerical or administrative experience, or equivalent combination of education and experience.
• Experience with third-party medical billing preferred
• Ability to work a flexible schedule
• Strong organizational, communication, and computer skills
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner
• Answer phones and assist callers with professionalism and discretion
• Conduct appointment reminder calls
• Schedule appointments for therapists, counselors, and other staff
• Check in new clients and review required paperwork
• Maintain accurate filing of client documentation
• Collect and post client payments; assist with third-party billing as assigned
• Maintain strict confidentiality of all client information
• Pick up and distribute incoming mail
• Print SAIOP certificates
• Place orders for office supplies
• Enroll patients into services for the expanded dosing program
• Support daily operations of the New Hanover office and perform other duties as assigned
• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.

Skills

Organizational skills

Communication skills

Computer skills

Trauma-informed care

Education

High school diploma or equivalent

Job description

Coastal Horizons Center in Shallotte, NC is seeking an Office Assistant to provide front desk support and administrative assistance in a trauma-informed care setting. The role focuses on welcoming clients, scheduling, data accuracy, and professional interactions with diverse populations.

The position supports therapists and staff, handles phone calls, reminders, and paperwork, and contributes to a collaborative behavioral health environment with strong emphasis on confidentiality and