Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons Center; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Educational loan repayment programs

Career growth opportunities

Job summary

Coastal Horizons Center is seeking an Office Assistant for our Trauma Informed Care setting in Wilmington, NC. The role supports front desk operations, greets clients, manages calls, and schedules appointments for therapists and staff.

The position requires a high school diploma, 2+ years of clerical experience, and the ability to work a flexible schedule while maintaining confidentiality and empathy in a trauma-informed environment.

Qualifications

• Two years of clerical or administrative experience.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.

Skills

Organizational skills

Communication skills

Trauma-informed approach

Professional interaction

Education

High school diploma or equivalent

Business coursework preferred

Tools

Billing software

Job description

Coastal Horizons Office Assistant - Trauma Informed Care Setting

The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming, safe and supportive environment for clients, staff and visitors. This position requires the ability to interact with individuals who may have experienced trauma, substance use disorders or behavioral health challenges using principles of trauma informed care, including empathy, confidentiality, cultural sensitivity and professionalism.

Location

On site • City: Wilmington, NC • County: New Hanover County

Schedule

Monday-Saturday rotating Saturdays, 40 hours/week, 6am-3pm. Training for 2 weeks, 8am-5pm.

Position Highlights

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.
• Pick up and distribute incoming mail.
• Print SAIOP certificates.
• Place orders for office supplies.
• Enroll patients in services for the expanded dosing program.
• Support daily operations of the New Hanover office and perform other duties as assigned.
• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.

Required Education & Qualifications

• High school diploma or equivalent; business coursework preferred.
• Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Additional Information

Work in a collaborative, mission-driven behavioral health setting. Support services that help individuals and families recover and thrive. Contribute to a safe, respectful and inclusive client experience.

Salary & Benefits

• Competitive salary based on experience.
• Comprehensive medical, dental and vision insurance.
• Educational loan repayment programs and career growth opportunities.
• Retirement savings plan 401(k).
• Generous paid time off, rollover hours and 14 paid holidays.
• Employee engagement activities, resource groups and diversity events.

EEO Statement

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.