Trauma-Informed Office Assistant | Growth & Benefits

Coastal Horizons Center, Inc.; Northern (KY); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k retirement plan

Paid time off & holidays

Educational loan repayment programs

Career growth opportunities

Job summary

Coastal Horizons Center, Inc. is seeking an Office Assistant in an trauma-informed care setting to support front desk operations and patient services.

The role emphasizes empathy, confidentiality, and professionalism while handling intake, scheduling, payments, and basic billing tasks. The ideal candidate has a high school diploma, 2+ years of clerical experience, and strong organizational and computer skills.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of clerical or administrative experience.
• Experience with third-party medical billing preferred.
• Ability to work a flexible schedule.
• Strong organizational, communication, and computer skills.
• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.

Responsibilities

• Provide front desk coverage and greet clients in a respectful, supportive manner.
• Answer phones and assist callers with professionalism and discretion.
• Conduct appointment reminder calls.
• Schedule appointments for therapists, counselors, and other staff.
• Check in new clients and review required paperwork.
• Maintain accurate filing of client documentation.
• Collect and post client payments; assist with third-party billing as assigned.
• Maintain strict confidentiality of all client information.

Skills

Organizational skills

Communication skills

Computer skills

Trauma-informed approach

Diversity sensitivity

Education

High school diploma or equivalent

Job description

Coastal Horizons Center, Inc. is seeking an Office Assistant in an trauma-informed care setting to support front desk operations and patient services.

The role emphasizes empathy, confidentiality, and professionalism while handling intake, scheduling, payments, and basic billing tasks. The ideal candidate has a high school diploma, 2+ years of clerical experience, and strong organizational and computer skills.