Trauma-Informed Housing Programs Lead

Just Compassion of East Washington County; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Just Compassion of East Washington County is seeking a Program Supervisor to oversee daily operations of housing and supportive services, including HRSN and tenancy supports. You will supervise frontline staff, ensure compliance, and maintain high-quality service delivery for participants.

The role involves collaborating with leadership, CCOS, and community partners to support performance, documentation, billing readiness, and continuous improvement, using trauma-informed and housing-first

Qualifications

• Minimum of 1 year of supervisory or leadership experience in a nonprofit, healthcare, housing, or human services setting.
• Strong communication, organizational, and problem-solving skills.
• Experience supervising staff, coordinating services, or leading program operations.
• Ability to manage multiple priorities and adapt to changing program needs.
• Commitment to trauma-informed care, housing-first principles, and equitable service delivery.

Responsibilities

• Provides supervision, coaching, and support to frontline staff delivering housing and supportive services.
• Ensures compliance with program requirements, documentation standards, and organizational policies.
• Supports quality service delivery, participant outcomes, and ongoing program development.
• Supervise and support case managers, billing specialists, and other program staff.
• Provide coaching, performance feedback, training, and professional development opportunities.
• Monitor staff workloads, service delivery, and participant outcomes.
• Collaborate with administrative staff to support quality assurance processes and billing readiness.
• Support compliance with Medicaid, HRSN, and other program requirements as applicable.
• Develop and implement workflows, procedures, and operational practices that support efficient service delivery.
• Monitor program performance and identify opportunities for improvement.
• Support data collection, reporting, audits, and monitoring activities.
• Serve as a liaison with Coordinated Care Organizations (CCOs), healthcare partners, community organizations, and other stakeholders.
• Assist with implementation of services, and program expansion initiatives.
• Participate in strategic planning and organizational initiatives.
• Apply trauma-informed care, housing-first principles, cultural humility, and participant-centered practices in all aspects of program operations.
• Perform additional duties as assigned in support of organizational goals.

Skills

Supervisory experience

Communication skills

Organizational skills

Problem-solving

Trauma-informed care

Housing-first principles

Equitable service delivery

Education

Bachelor's degree in Social Work, Public Administration, Healthcare Administration, or related field

Equivalent combination of education and experience

Job description

Just Compassion of East Washington County is seeking a Program Supervisor to oversee daily operations of housing and supportive services, including HRSN and tenancy supports. You will supervise frontline staff, ensure compliance, and maintain high-quality service delivery for participants.

The role involves collaborating with leadership, CCOS, and community partners to support performance, documentation, billing readiness, and continuous improvement, using trauma-informed and housing-first