Trauma-Informed Front Desk Specialist (Part-Time)

Midwest Youth Services; Jacksonville (IL); Vor Ort; USD 17.000 - 26.000; Teilzeit

Zusammenfassung

Midwest Youth Services in Jacksonville, IL seeks a dependable part-time Front Desk & Reception Support to cover Mondays and Fridays, 8:15 AM–4:15 PM. This role involves answering calls, greeting visitors, and providing information about agency programs in a trauma-informed, confidential manner.

The position emphasizes a welcoming front office, building opening/closing, and collaboration with staff to ensure uninterrupted access to services.

Qualifikationen

• High school diploma or equivalent.
• Strong interpersonal, verbal communication, and customer service skills.
• Dependable, punctual, and able to work independently.
• Compassionate, patient, and able to interact with diverse backgrounds.
• Maintain confidentiality and exercise discretion.

Aufgaben

• Answer calls and direct to designated staff.
• Greet visitors in a welcoming, trauma-informed manner.
• Provide general information about programs and services.
• Maintain confidentiality and discretion with sensitive conversations.
• Ensure front desk area is professional and organized.
• Open and close building procedures and security.
• Support agency staff to maintain a safe, welcoming environment.
• Attend required training and orientation.

Kenntnisse

Customer service

Telephone etiquette

Front desk

Trauma-informed communication

Confidentiality

Ausbildung

High school diploma

Jobbeschreibung

Midwest Youth Services in Jacksonville, IL seeks a dependable part-time Front Desk & Reception Support to cover Mondays and Fridays, 8:15 AM–4:15 PM. This role involves answering calls, greeting visitors, and providing information about agency programs in a trauma-informed, confidential manner.

The position emphasizes a welcoming front office, building opening/closing, and collaboration with staff to ensure uninterrupted access to services.