Part-Time Front Desk & Reception Specialist (Trauma-Informed)

Midwest-Youth-Services; Jacksonville (IL); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

Midwest Youth Services in Jacksonville, Illinois is seeking a dependable, compassionate part-time Front Desk and Reception Support to greet visitors, answer calls, and provide friendly information about agency programs. This role requires professionalism, empathy, confidentiality, and trauma-informed communication, with duties centered on creating a welcoming front office environment.

Work primarily on Mondays and Fridays, 8:15 AM–4:15 PM, with 10–20 hours per week. Training will be provided.

Formación

• High school diploma or equivalent.
• Strong interpersonal, verbal communication, and customer service skills.
• Dependable, punctual, and able to work independently.
• Compassionate, patient, and able to interact with diverse backgrounds.
• Confidentiality and discretion required.
• Willingness to learn agency procedures and trauma-informed practices.
• Valid driver's license preferred for occasional errands.

Responsabilidades

• Answer calls and direct to appropriate staff.
• Greet visitors in a welcoming, trauma-informed manner.
• Provide general information about programs and services.
• Maintain confidentiality and exercise discretion.
• Notify staff in urgent situations per procedures.
• Keep reception area professional and organized.
• Ensure opening/closing procedures are completed.
• Collaborate with staff to support a safe environment.

Conocimientos

Interpersonal skills

Customer service

Verbal communication

Reliability

Educación

High school diploma or equivalent

Descripción del empleo

Midwest Youth Services in Jacksonville, Illinois is seeking a dependable, compassionate part-time Front Desk and Reception Support to greet visitors, answer calls, and provide friendly information about agency programs. This role requires professionalism, empathy, confidentiality, and trauma-informed communication, with duties centered on creating a welcoming front office environment.

Work primarily on Mondays and Fridays, 8:15 AM–4:15 PM, with 10–20 hours per week. Training will be provided.