Trauma-Informed Front Desk Supervisor (Part-Time)

Oakland Community Health Network; Pontiac (MI); On-site; USD 48,216 - 61,992; Part time

Job summary

A community health organization in Pontiac, MI, is seeking to fill two part-time supervisor positions for their Resource and Crisis Center. Each role requires working one 12-hour shift per week, focusing on supervising front desk operations and supporting Crisis Service Specialists. Candidates must hold a bachelor’s degree in a human service-related field or possess equivalent crisis leadership experience. Ideal applicants will demonstrate strong crisis intervention skills, leadership abilities, and effective communication. The organization values diversity and is an equal opportunity employer.

Qualifications

• Bachelor's degree or 3+ years related crisis leadership experience.
• Minimum three years of experience in a human or medical service environment.
• Minimum of 1 year of leadership experience in a managed care or hospital setting.

Responsibilities

• Train front desk staff in trauma-informed practices and crisis response.
• Conduct regular one-on-one supervision and team meetings.
• Monitor and analyze service transfer times to resolve delays.

Skills

Crisis intervention

Leadership

Data analysis

Communication

Organizational skills

Time management

Education

Bachelor's degree in human service-related field

Tools

Microsoft 365

Job description

A community health organization in Pontiac, MI, is seeking to fill two part-time supervisor positions for their Resource and Crisis Center. Each role requires working one 12-hour shift per week, focusing on supervising front desk operations and supporting Crisis Service Specialists. Candidates must hold a bachelor’s degree in a human service-related field or possess equivalent crisis leadership experience. Ideal applicants will demonstrate strong crisis intervention skills, leadership abilities, and effective communication. The organization values diversity and is an equal opportunity employer.