Bilingual Trauma-Informed Front Desk Receptionist

Prince George's County; Upper Marlboro (MD); On-site; USD 38,000 - 46,000; Full time

Job summary

The Prince George’s County Family Justice Center seeks a Receptionist to serve as the primary point of contact at the front desk, greet clients, and support trauma-informed, survivor-centered service delivery.

Under the Director, the receptionist will manage calls, assist with intake information, coordinate referrals, and perform data entry while maintaining confidentiality in a fast-paced environment.

Qualifications

• High School diploma or G.E.D. with 1 year of administrative office experience.
• Court-related experience is a plus but not required.
• Strong customer service and discretion are essential for this role.

Responsibilities

• Serve as the primary point of contact for individuals contacting or visiting the Prince George’s County Family Justice Center.
• Greet clients, visitors, partner agencies, and other stakeholders in a professional, courteous, and trauma-informed manner.
• Answer and manage incoming telephone calls, determine the nature of inquiries, provide general information, and route calls to staff or partner agencies as appropriate.
• Assist individuals seeking services by providing information regarding the intake process, available resources, and referrals.
• Maintain front-desk operations and ensure clients and visitors are appropriately assisted on arrival.
• Coordinate with Program Advocates, onsite partners, court personnel, law enforcement, and service providers to facilitate client access to services.
• Assist clients with language access services, including coordinating interpreters when appropriate.
• Perform data entry and maintain accurate client, visitor, referral, and service information in databases.
• Maintain logs, records, reports, correspondence, and other administrative documentation.
• Assist with appointment scheduling and coordination of meetings and services.
• Provide general administrative support to Family Justice Center leadership and staff.
• Maintain confidentiality of sensitive information.
• Assist with office organization, supply management, document preparation, copying, scanning, filing, and other routine tasks.
• Communicate professionally with individuals in crisis or trauma while maintaining boundaries and confidentiality.
• Support special projects, outreach activities, events, and other initiatives.

Skills

Customer service

Multitasking

Bilingual English/Spanish

Education

High School diploma or G.E.D.

1 year administrative office experience

Job description

The Prince George’s County Family Justice Center seeks a Receptionist to serve as the primary point of contact at the front desk, greet clients, and support trauma-informed, survivor-centered service delivery.

Under the Director, the receptionist will manage calls, assist with intake information, coordinate referrals, and perform data entry while maintaining confidentiality in a fast-paced environment.