Receptionist, Family Justice Center

Circuit Court for Prince George's County; Maryland; On-site; USD 32,000 - 48,000; Full time

Job summary

The Prince George's County Family Justice Center, an initiative of the Circuit Court for Prince George's County, seeks a Receptionist to welcome clients, visitors, and partners, and to manage front-desk operations.

Responsibilities include answering calls, guiding inquiries through the intake process, coordinating with program advocates and service providers, and maintaining confidential records in a fast-paced, trauma-informed environment.

Qualifications

• High School diploma or GED required, with any equivalent combination of training, education, and experience accepted.
• Court-related experience is a plus but not required.

Responsibilities

• Serve as the primary contact for individuals contacting or visiting the Center.
• Greet clients, visitors, partner agencies, and other stakeholders in a professional, courteous, and trauma-informed manner.
• Answer and manage incoming telephone calls, determine the nature of inquiries, provide general information, and route calls to staff or partner agencies as appropriate.
• Assist individuals seeking services by providing information regarding intake processes, available resources, and appropriate referrals.
• Maintain effective front-desk operations and ensure clients and visitors are appropriately assisted upon arrival.
• Coordinate with Program Advocates, onsite partners, court personnel, law enforcement, and other service providers as necessary to facilitate client access to services.

Skills

Customer service

Trauma-informed

Bilingual English/Spanish

Communication

Multitasking

Education

High School diploma or GED

1 year administrative office experience

Job description

The Prince George's County Family Justice Center, an initiative of the Circuit Court for Prince George's County, unites government agencies, nonprofit organizations, law enforcement, legal service providers, and community partners in a single location to offer coordinated services to individuals and families affected by interpersonal violence.

The Center is dedicated to delivering accessible, survivor-centered, and trauma-informed services while minimizing the obstacles that individuals and families may face when seeking safety, support, and resources.

Under the supervision of the Director of the Prince George's County Family Justice Center (PGCFJC) and serving as the primary point of contact, the Receptionist plays a crucial role in establishing a welcoming, professional, and trauma-informed environment for clients, visitors, community partners, and stakeholders.

The successful candidate must exhibit exemplary customer service, sound judgment, discretion, professionalism, and the capability to manage multiple priorities effectively in a fast-paced, client-focused setting.

Duties include, but are not limited to:

• Serve as the primary point of contact for individuals contacting or visiting the Prince George's County Family Justice Center.
• Greet clients, visitors, partner agencies, and other stakeholders in a professional, courteous, and trauma-informed manner.
• Answer and manage incoming telephone calls, determine the nature of inquiries, provide general information, and route calls to staff or partner agencies as appropriate.
• Assist individuals seeking services by providing information regarding the Center's intake process, available resources, and appropriate referrals.
• Maintain effective front-desk operations and ensure clients and visitors are appropriately assisted upon arrival.
• Coordinate with Program Advocates, onsite partners, court personnel, law enforcement, and other service providers as necessary to facilitate client access to services.
• Assist clients and visitors with language access services, including coordinating Language Line or other interpretation resources when appropriate.
• Perform data entry and maintain accurate client, visitor, referral, and service information within applicable databases and tracking systems.
• Maintain logs, records, reports, correspondence, and other administrative documentation.
• Assist with appointment scheduling and coordination of meetings and services.
• Provide general administrative and clerical support to Family Justice Center leadership and staff.
• Maintain confidentiality of sensitive client, personnel, court, and organizational information.
• Assist with office organization, supply management, document preparation, copying, scanning, filing, and other routine administrative functions.
• Communicate effectively and professionally with individuals experiencing crisis or trauma while maintaining appropriate boundaries and confidentiality.
• Support special projects, outreach activities, events, and other Family Justice Center initiatives as assigned.
• Perform other duties as assigned.

High School diploma or G.E.D. certificate, including one (1) year of administrative office experience, involving working with the public. Any equivalent combination of relevant training, education, and experience will also be accepted. Court-related experience is a plus but not required.

Preferred Qualifications

• Experience working in a high-volume reception, administrative, or client-service environment.
• Three (3) or more years of administrative or clerical experience.
• Experience working in victim services, human services, social services, legal services, court settings, nonprofit organizations, or other client-centered environments.
• Experience interacting with individuals experiencing crisis, trauma, or significant barriers to services.
• Knowledge of community resources and referral processes.
• Bilingual proficiency in English and Spanish.
• Experience working collaboratively with multidisciplinary teams or community partner agencies.

Funding Source

This is a full-time position with benefits funded through an Interagency Agreement. Continued employment is contingent upon renewal of the agreement and the availability of funding.

All applicants are subject to a background check.

The announcement may close prior to the listed closing date upon receipt of 75 applications.

The Circuit Court for Prince George's County is a drug-free workplace and an equal-opportunity employer committed to diversity. We do not discriminate based on race, color, religion, age, sex, marital status, national origin, physical or mental disability, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by state or federal law.

A request for ADA accommodations for interviews should be made when the interview is scheduled.