Trauma-Informed Front Desk Specialist

Circuit Court for Prince George's County; Maryland; On-site; USD 32,000 - 48,000; Full time

Job summary

The Prince George's County Family Justice Center, an initiative of the Circuit Court for Prince George's County, seeks a Receptionist to welcome clients, visitors, and partners, and to manage front-desk operations.

Responsibilities include answering calls, guiding inquiries through the intake process, coordinating with program advocates and service providers, and maintaining confidential records in a fast-paced, trauma-informed environment.

Qualifications

• High School diploma or GED required, with any equivalent combination of training, education, and experience accepted.
• Court-related experience is a plus but not required.

Responsibilities

• Serve as the primary contact for individuals contacting or visiting the Center.
• Greet clients, visitors, partner agencies, and other stakeholders in a professional, courteous, and trauma-informed manner.
• Answer and manage incoming telephone calls, determine the nature of inquiries, provide general information, and route calls to staff or partner agencies as appropriate.
• Assist individuals seeking services by providing information regarding intake processes, available resources, and appropriate referrals.
• Maintain effective front-desk operations and ensure clients and visitors are appropriately assisted upon arrival.
• Coordinate with Program Advocates, onsite partners, court personnel, law enforcement, and other service providers as necessary to facilitate client access to services.

Skills

Customer service

Trauma-informed

Bilingual English/Spanish

Communication

Multitasking

Education

High School diploma or GED

1 year administrative office experience

Job description

The Prince George's County Family Justice Center, an initiative of the Circuit Court for Prince George's County, seeks a Receptionist to welcome clients, visitors, and partners, and to manage front-desk operations.

Responsibilities include answering calls, guiding inquiries through the intake process, coordinating with program advocates and service providers, and maintaining confidential records in a fast-paced, trauma-informed environment.