Courthouse Receptionist & Public Services Associate

Prince George's County; Upper Marlboro (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

The Circuit Court for Prince George's County seeks an administrative support professional to provide frontline assistance, manage phone inquiries, and support court operations. The role includes handling transcripts, filing, and coordinating engagement certificates, with emphasis on customer service for the public.

Responsibilities include maintaining filing systems, assisting the listening room users, and supporting daily workflow.

Qualifications

• High School diploma or GED plus one year of admin office experience with the public.
• Court-related experience is a plus but not required.
• All applicants are subject to background checks.

Responsibilities

• Respond to and direct telephone calls.
• Greet and assist customers.
• Provide support to users of the listening room.
• Supply transcripts and/or audio recordings to the public.
• Process various appeal matters.
• Process transcript and/or audio orders.
• Create and maintain complex paper and electronic filing systems (e.g., MDEC, PaperVision).
• Process engagement certificates of compliance.
• Search for information to compile data for meetings and projects.
• Assist the main office with daily workflow.
• Perform other duties as assigned.

Skills

Customer service

Administrative support

Filing

Transcripts processing

Data entry

Education

High School diploma or GED

Tools

MDEC

PaperVision

Job description

The Circuit Court for Prince George's County seeks an administrative support professional to provide frontline assistance, manage phone inquiries, and support court operations. The role includes handling transcripts, filing, and coordinating engagement certificates, with emphasis on customer service for the public.

Responsibilities include maintaining filing systems, assisting the listening room users, and supporting daily workflow.