Trauma‑Informed Front Desk Coordinator (Bilingual, Part‑Time)

Community Economic Defense Project; Denver (CO); On-site; USD 41,000 - 44,000; Part time

Benefits offered by this job

Hourly pay $30.46

In-person pay differential $1,000/year

Language differential up to $2,000/yr

Technology stipend $720/year

Job summary

Community Economic Defense Project in Denver seeks a Temporary Front Desk Coordinator to be the first point of contact for clients entering our office, creating a welcoming, trauma‑informed environment and guiding visitors to the right staff.

This in‑person, part‑time role (~28 hours/week) involves front desk operations, client intakes, check disbursement coordination, and using tools like HubSpot, Slack, Excel and Google Suite, with bilingual English/Spanish preferred.

Qualifications

• 2–3 years of direct client‑facing experience in social services, case management, or front desk roles.
• Ability to work in-person in Denver office Monday through Friday, 8:30am‑5:30pm.
• Bilingual English/Spanish preferred (verbal).
• Experience with trauma‑informed care and de‑escalation techniques.
• Proficiency with CRM databases and common office software.

Responsibilities

• Serve as the first point of contact for clients, visitors, and community members entering the office.
• Greet clients and visitors, creating a welcoming, respectful, trauma‑informed environment.
• Manage front desk operations and monitor lobby activity.
• Conduct and document in‑person client intakes using internal tools.
• Provide estimated wait times and connect clients to appropriate staff.
• Use Slack and email for shift handoffs and updates.
• Stay informed on CEDP services to support accurate referrals.
• Coordinate check disbursements following internal protocols.
• Develop and maintain office standards and policies.

Skills

Customer service

Trauma-informed

Bilingual English/Spanish

Front desk operations

CRM systems

Organizational skills

De-escalation

Excel

Slack

Tools

HubSpot

Excel

Google Suite

Slack

Job description

Community Economic Defense Project in Denver seeks a Temporary Front Desk Coordinator to be the first point of contact for clients entering our office, creating a welcoming, trauma‑informed environment and guiding visitors to the right staff.

This in‑person, part‑time role (~28 hours/week) involves front desk operations, client intakes, check disbursement coordination, and using tools like HubSpot, Slack, Excel and Google Suite, with bilingual English/Spanish preferred.