Trauma-Informed Front Desk Coordinator

EPIPHANY FAMILY SERVICES; Durham (NC); On-site; USD 28,000 - 32,000; Full time

Job summary

Epiphany Family Services, a behavioral health services provider, is seeking a dependable Receptionist/Front Desk Coordinator. This position serves as the first point of contact for clients, families, visitors, and community partners.

The ideal candidate will provide oversight of daily front desk operations, maintain a safe and organized reception area, and protect the privacy and confidentiality of every client.

Qualifications

• High school diploma or equivalent.
• Experience in receptionist/front desk or admin role preferred.
• Ability to be a key holder and open/close the office.
• Ability to handle confidential information appropriately.
• Strong organizational, communication, and customer-service skills.
• Professional telephone and in-person communication skills.
• Dependable attendance and punctuality.
• Ability to manage multiple priorities in a busy office.

Responsibilities

• Welcome clients, families, visitors, and vendors in a courteous manner.
• Answer, screen, and route telephone calls promptly.
• Schedule and manage client appointments.
• Provide daily front desk oversight and coverage.
• Open and close the office following procedures.
• Serve as a trusted key holder and safeguard security.
• Maintain sign-in procedures and protect confidentiality.
• Process mail, deliveries, and documents.
• Assist with intake paperwork and form routing.
• Provide basic administrative support (filing, scanning, data entry).
• Follow HIPAA and company privacy policies.

Skills

Customer service

Communication

Confidentiality

Organizational skills

Telephone etiquette

Independent work

Education

High school diploma or equivalent

Tools

Computers & email

Electronic scheduling systems

Job description

Epiphany Family Services, a behavioral health services provider, is seeking a dependable Receptionist/Front Desk Coordinator. This position serves as the first point of contact for clients, families, visitors, and community partners.

The ideal candidate will provide oversight of daily front desk operations, maintain a safe and organized reception area, and protect the privacy and confidentiality of every client.