Trauma-Informed Front Desk Admin (Hybrid)

Mental Health Center of Denver; Denver (CO); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Wellness programs

Job summary

WellPower in the Greater Denver Metro area seeks an Administrative Assistant/Patient Service Representative to provide courteous front and back office support. You will manage scheduling, admissions, insurance verification, check-ins, phone and email communications, document management, and data entry, while supporting all teams on site.

The role requires at least two years in health or mental health settings, high school diploma or equivalent (bachelor’s preferred), and typing 60 wpm.

Qualifications

• Minimum two years in Administrative Assistant, Patient Service Representative, or Insurance Coordinator roles.
• Typing speed 60 wpm required; health clinic or mental health setting preferred.
• Bilingual preferred where applicable.

Responsibilities

• Serve as the first point of contact for consumers and create a welcoming, trauma‑informed environment.
• Manage front desk operations, scheduling, appointments, insurance verification, and copay collection.
• Answer phones and emails; maintain documents and data; support multiple teams onsite.
• Maintain HIPAA rights and protect confidentiality; assist with training for new staff.
• Prepare letters, reports, and routine correspondence; ensure accurate records and filing.

Skills

Typing speed 60 wpm

Customer service

Communication

Bilingual preferred

Education

High School Diploma or equivalent

Bachelor's degree

Tools

EMR system

Job description

WellPower in the Greater Denver Metro area seeks an Administrative Assistant/Patient Service Representative to provide courteous front and back office support. You will manage scheduling, admissions, insurance verification, check-ins, phone and email communications, document management, and data entry, while supporting all teams on site.

The role requires at least two years in health or mental health settings, high school diploma or equivalent (bachelor’s preferred), and typing 60 wpm.