Bilingual Front Desk & Patient Services Coordinator

Power Health Colorado LLC; Aurora (CO); On-site; USD 38,000 - 48,000; Full time

Job summary

Power Health Colorado is seeking an experienced, bilingual (English/Spanish) Patient Services Coordinator to serve as the first point of contact for our patients, attorneys, referral partners, and visitors. This individual plays a vital role in creating an exceptional patient experience while ensuring smooth daily clinic operations.

The ideal candidate is organized, professional, dependable, customer-service driven, and experienced working in a fast-paced medical office.

Qualifications

• Fluent in English and Spanish (written and verbal)
• Minimum 2 years of experience in a medical front office or healthcare customer service role
• Experience with Electronic Medical Records (EMR)
• Strong computer proficiency
• Excellent communication skills
• Professional phone etiquette
• Strong organizational skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Welcome patients and visitors with professionalism and compassion
• Check patients in and out efficiently
• Verify patient demographics and contact information
• Collect required documentation and signatures
• Ensure intake paperwork is complete and accurate
• Maintain patient confidentiality at all times
• Schedule new and established patient appointments
• Coordinate appointments across multiple specialties
• Confirm upcoming appointments and reschedule as needed
• Optimize provider schedules to maximize efficiency
• Maintain organized electronic records
• Respond to voicemails promptly
• Assist patients with scheduling and general inquiries
• Communicate effectively with providers and Care Coordinators
• Support clinic operations throughout the day
• Provide exceptional customer service during every interaction
• Build trusting relationships with patients and referral partners

Skills

Bilingual English/Spanish

Excellent communication

Customer service

Multitasking

Phone etiquette

Tools

EMR

eClinicalWorks (eCW)

Job description

Power Health Colorado is seeking an experienced, bilingual (English/Spanish) Patient Services Coordinator to serve as the first point of contact for our patients, attorneys, referral partners, and visitors. This individual plays a vital role in creating an exceptional patient experience while ensuring smooth daily clinic operations.

The ideal candidate is organized, professional, dependable, customer-service driven, and experienced working in a fast-paced medical office.