Trauma-Informed Front Desk & Admin Coordinator

St Monica s Home; Lincoln (NE); On-site; USD 19,000 - 30,000; Full time

Job summary

St. Monica’s Home in Lincoln, NE is seeking an Office Specialist to serve as the primary front-desk contact, support admissions, and assist with daily administrative tasks.

You will greet participants, families, and visitors with professionalism and trauma-informed care, while coordinating calls, messages, and scheduling with staff. The role requires strong organizational, communication, and customer-service skills, plus the ability to handle confidential information and work across programs.

Qualifications

• High School diploma or equivalent required.
• First Aid/CPR certification required or ability to obtain certification.
• Valid driver’s license and insurance required upon hire.

Responsibilities

• Serve as the primary point of contact for participants, families, visitors, and community partners, providing a welcoming, professional, and trauma-informed reception experience.
• Manage front-desk communications, including incoming calls, general inquiries, messages, and coordination with appropriate staff and programs.
• Support participant admissions and appointments through check-in procedures, scheduling coordination, reminders, and other administrative assistance.
• Coordinate visitor screening, approved visitor records, participant belongings, and related procedures in accordance with organizational policies.
• Maintain a professional, organized, and welcoming reception area and administrative building while protecting confidential information.

Skills

Customer service

Communication

Organization

Confidentiality

HIPAA compliance

Education

High School diploma or equivalent

First Aid/CPR certification

Tools

Computers

Office equipment

Job description

St. Monica’s Home in Lincoln, NE is seeking an Office Specialist to serve as the primary front-desk contact, support admissions, and assist with daily administrative tasks.

You will greet participants, families, and visitors with professionalism and trauma-informed care, while coordinating calls, messages, and scheduling with staff. The role requires strong organizational, communication, and customer-service skills, plus the ability to handle confidential information and work across programs.