Trauma-Informed Front Desk Lead & Client Intake

SafeNest; Las Vegas (NV); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

SafeNest is seeking a Front Desk & Support professional to manage front desk operations and serve as the first point of contact for clients, community members, and donors. The role includes intake management, scheduling, HIPAA-compliant data handling, and leading the front desk team to ensure coordinated services.

You will supervise intake workflows, support the clinical team, and maintain a welcoming, trauma-informed environment. This is a 40-hour per week, hourly position at $17.00 per hour.

Formación

• Identifies and resolves issues promptly by gathering relevant information and developing alternative solutions.
• Communicates clearly in both positive and challenging situations. Listens actively, seeks clarification when needed, and responds thoughtfully to questions.
• Produces clear and concise written content, ensuring accuracy in spelling and grammar. Adapts writing style to meet the needs of the audience.
• Demonstrates a balance between individual and team responsibilities. Values others' perspectives and is open to feedback, fostering a collaborative team environment.
• Demonstrates respect and sensitivity toward cultural differences and diversity. Actively promotes a respectful, harassment-free environment.
• Upholds the highest ethical standards and adheres to Safe Nest's core values. Maintains confidentiality and exercises discretion at all times.
• Adheres to policies and procedures while actively supporting the goals and objectives of Safe Nest.
• Exhibits sound judgment by making informed decisions and providing clear, rational explanations for choices. Involves the appropriate individuals in the decision-making process in a timely manner.
• Effectively manages time and resources, prioritizing tasks and developing realistic action plans.
• Maintains composure under pressure, treating others with respect and consideration, regardless of their role or status. Takes responsibility for actions and consistently follows through on commitments.
• Consistently arrives on time and ensures work responsibilities are met. Takes ownership of actions and follows management direction. Willing to work extra hours when necessary to achieve organizational goals.
• Preferred proficiency in both English and Spanish.

Responsabilidades

• Ensure strict confidentiality when handling client information, adhering to HIPAA regulations at all times.
• Assess and redirect crisis calls to the main office crisis line, determining callers' eligibility for services, and providing necessary referrals.
• Pre-screen callers for participation in domestic violence, sexual violence, and batterers' treatment counseling groups.
• Coordinate and schedule appointments for orientations, intake sessions, and ongoing counseling with therapists.
• Conduct initial phone interviews with clients in a compassionate and empathetic manner, gathering essential information.
• Greet and direct clients and visitors to the appropriate staff, creating a welcoming and supportive atmosphere.
• Assist donors presenting in-kind donations, expressing professionalism and appreciation.
• Maintain meticulous client files, ensuring accuracy, completeness, and timely data entry in accordance with supervisor guidelines.
• Support the collection and documentation of client fee payments, following established operational procedures.
• Process counseling referrals from external agencies, including CPS, courts, and other partner organizations.
• Work with court-ordered clients for the Batter’s Intervention Program and Anger Management classes.
• Accept, distribute, and organize incoming mail and packages for office staff.
• Participate actively in team meetings, agency staff meetings, and required training sessions.
• Foster effective collaboration with volunteers and staff members to ensure smooth office operations.
• Conduct thorough insurance verifications for clients enrolled in counseling programs, helping to streamline access to vital services.

Descripción del empleo

SafeNest is seeking a Front Desk & Support professional to manage front desk operations and serve as the first point of contact for clients, community members, and donors. The role includes intake management, scheduling, HIPAA-compliant data handling, and leading the front desk team to ensure coordinated services.

You will supervise intake workflows, support the clinical team, and maintain a welcoming, trauma-informed environment. This is a 40-hour per week, hourly position at $17.00 per hour.