Trauma-Informed Front Desk & Scheduling Specialist

MFS; Keene (NH); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Monadnock Family Services (MFS) is seeking an Administrative Support Receptionist to be the first point of contact for clients, families, visitors, and partners, delivering courteous, trauma-informed service and supporting welcoming clinic operations.

You will handle check-in, scheduling, insurance verification, payments, and HIPAA-compliant recordkeeping in the electronic health record, while coordinating with clinical teams and providing confidential, professional support across the

Qualifications

• High School Diploma or GED required.
• Minimum two years of office/administrative or healthcare front desk experience.
• Proficiency with Microsoft Office; strong typing and data entry skills.
• Excellent written and verbal communication and strong attention to detail.
• Ability to multitask in a fast-paced healthcare environment.
• Ability to work independently and collaboratively.

Responsibilities

• Welcome clients, families, visitors, and partners in a courteous, professional manner.
• Complete client check-in, verify demographics and insurance, collect copays.
• Schedule, reschedule, and cancel appointments; assist with calendar management.
• Answer phones, triage caller needs, and route to appropriate departments.
• Maintain confidentiality and HIPAA-compliant documentation in the EHR.
• Provide reception coverage and support across locations as needed.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Microsoft Office

EHR experience (myEvolv)

Job description

Monadnock Family Services (MFS) is seeking an Administrative Support Receptionist to be the first point of contact for clients, families, visitors, and partners, delivering courteous, trauma-informed service and supporting welcoming clinic operations.

You will handle check-in, scheduling, insurance verification, payments, and HIPAA-compliant recordkeeping in the electronic health record, while coordinating with clinical teams and providing confidential, professional support across the