Trauma-Informed Front Desk & Client Support

Safe Nest; Las Vegas (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

Safe Nest is seeking a compassionate front desk coordinator to support administrative offices in Las Vegas. You will screen clients, handle intake processes for counseling, schedule appointments with therapists, and manage the phone system.

You will lead front desk staff training, ensure a welcoming trauma-informed environment, and maintain accurate client records while coordinating with the clinical team and partners. Bilingual English/Spanish preferred.

Qualifications

• Problem solving: identifies and resolves issues with relevant information and solutions.
• Oral communication: clear, empathetic, with clients incl. batterers’ programs.
• Written communication: clear, accurate spelling and grammar for client records.
• Teamwork: collaborative, accepts feedback and supports others.
• Diversity: respectful and sensitive to cultural differences.
• Ethics: maintains confidentiality and discretion per SafeNest values.
• Organizational support: follows policies and helps team goals.
• Judgment: exercises sound judgment with timely decisions.
• Planning/organizing: efficient time and resource management.
• Professionalism: calm under pressure, respectful to all.
• Attendance/Punctuality: reliable, willing to work extra hours when needed.
• Bilingual Proficiency: English and Spanish preferred.

Responsibilities

• Maintain client files with accuracy and timely data entry.
• Screen clients for services and coordinate intake appointments.
• Schedule orientations, intake sessions, and counseling with therapists.
• Greet visitors and direct to staff, fostering a welcoming atmosphere.
• Assist donors with in-kind donations and express appreciation.
• Coordinate insurance verifications and collect client payments per procedures.
• Handle crisis line redirection and eligibility referrals.
• Process counseling referrals from CPS, courts, and partners.
• Support front desk team training and coordination.
• Participate in team meetings and staff trainings.

Skills

Problem Solving

Oral Communication

Written Communication

Teamwork

Diversity

Ethics

Organizational Support

Judgment

Planning/Organizing

Professionalism

Attendance/Punctuality

Bilingual Proficiency

Job description

Safe Nest is seeking a compassionate front desk coordinator to support administrative offices in Las Vegas. You will screen clients, handle intake processes for counseling, schedule appointments with therapists, and manage the phone system.

You will lead front desk staff training, ensure a welcoming trauma-informed environment, and maintain accurate client records while coordinating with the clinical team and partners. Bilingual English/Spanish preferred.