Front Desk Lead – Outpatient Behavioral Health

Relief Mental Health; Northbrook (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Relief Mental Health in Northbrook, IL seeks a friendly receptionist to welcome patients, verify appointments, and manage front desk operations. You will support patient flow, handle check-in/out, and assist with paperwork while ensuring HIPAA compliance and accurate records.

The role requires strong communication, attention to detail, and comfort with EHRs and scheduling platforms. A patient-centered demeanor helps provide a smooth, welcoming experience for every visit.

Qualifications

• High school diploma or equivalent required.
• Experience in medical/mental health settings preferred.
• Strong communication and customer service mindset.
• Proficient with EHR, scheduling platforms, and insurance portals.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify appointment details.
• Confirm and update patient demographics and insurance information.
• Provide and collect required paperwork and assessments.
• Ensure patients are accurately reflected in internal systems.
• Thank patients at checkout and provide clear next-step instructions.
• Collect patient copays, cash-pay balances, and cancellation fees.
• Communicate outstanding balances discreetly and professionally.
• Schedule or confirm follow-up appointments based on provider instructions.
• Monitor voicemail throughout the day and transcribe messages accurately.
• Route calls and messages to appropriate departments (clinical, billing, operations).
• Maintain accurate documentation in the Receptionist Activity Log.
• Run daily and weekly insurance verifications.
• Identify and flag inactive insurance plans.
• Perform next-day patient audits.
• Review upcoming schedules to identify gaps, errors, or double booking.
• Conduct appointment confirmation calls/texts.
• Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures).
• Maintain a clean, organized, and welcoming front desk and waiting area.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling platforms

monday.com

Insurance portals

Job description

Relief Mental Health in Northbrook, IL seeks a friendly receptionist to welcome patients, verify appointments, and manage front desk operations. You will support patient flow, handle check-in/out, and assist with paperwork while ensuring HIPAA compliance and accurate records.

The role requires strong communication, attention to detail, and comfort with EHRs and scheduling platforms. A patient-centered demeanor helps provide a smooth, welcoming experience for every visit.