Trauma-Informed Admin Assistant – Dewitt

Heritage Behavioral Health Center, Inc.; Clinton (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Heritage Behavioral Health Center, Inc. in Clinton, IL seeks an Administrative Assistant – Dewitt Location to serve as a welcoming point of contact for clients seeking mental health and other services.

The role provides administrative support to programs at the Dewitt County Office, upholding trauma-informed care, HIPAA compliance, and professional communication. You will manage scheduling, data entry, billing records, and coordination with providers, while maintaining organized office

Qualifications

• Trauma-informed customer service approach.
• Ability to greet clients warmly and direct to services.
• Proficient with Microsoft Office and EHR systems.
• Strong interpersonal and communication skills.
• Detail-oriented with solid organizational abilities.
• Respect for HIPAA and client confidentiality.
• Reliable attendance and punctuality.
• Ability to work both independently and on a team.

Responsibilities

• Frontline engagement: warmly greet individuals and address inquiries.
• Communication hub: facilitate clear communication between clients and staff.
• Resource connections: provide information about internal and community resources.
• Administrative support: assist with various administrative tasks.
• Office coordination: maintain organized workspace and manage supplies.
• Client scheduling: coordinate appointments with multiple providers.
• Client and billing records: maintain accurate confidentiality of files.

Skills

Trauma-Informed Customer Service

Strong Interpersonal Skills

Crisis Sensitivity

Team Collaboration

Microsoft Office

Electronic Health Records

Attention to Detail

Organization

Adaptability

Reliability & Attendance

Independent & Team-based Work

HIPAA Knowledge & Confidentiality

Education

High school diploma or equivalent

Valid driver's license

Tools

Microsoft Outlook

Excel

Word

Job description

Heritage Behavioral Health Center, Inc. in Clinton, IL seeks an Administrative Assistant – Dewitt Location to serve as a welcoming point of contact for clients seeking mental health and other services.

The role provides administrative support to programs at the Dewitt County Office, upholding trauma-informed care, HIPAA compliance, and professional communication. You will manage scheduling, data entry, billing records, and coordination with providers, while maintaining organized office