Administrative Assistant - DeWitt

Heritage Behavioral Health Center, Inc.; Clinton (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Heritage Behavioral Health Center, Inc. in Clinton, IL seeks an Administrative Assistant – Dewitt Location to serve as a welcoming point of contact for clients seeking mental health and other services.

The role provides administrative support to programs at the Dewitt County Office, upholding trauma-informed care, HIPAA compliance, and professional communication. You will manage scheduling, data entry, billing records, and coordination with providers, while maintaining organized office

Qualifications

• Trauma-informed customer service approach.
• Ability to greet clients warmly and direct to services.
• Proficient with Microsoft Office and EHR systems.
• Strong interpersonal and communication skills.
• Detail-oriented with solid organizational abilities.
• Respect for HIPAA and client confidentiality.
• Reliable attendance and punctuality.
• Ability to work both independently and on a team.

Responsibilities

• Frontline engagement: warmly greet individuals and address inquiries.
• Communication hub: facilitate clear communication between clients and staff.
• Resource connections: provide information about internal and community resources.
• Administrative support: assist with various administrative tasks.
• Office coordination: maintain organized workspace and manage supplies.
• Client scheduling: coordinate appointments with multiple providers.
• Client and billing records: maintain accurate confidentiality of files.

Skills

Trauma-Informed Customer Service

Strong Interpersonal Skills

Crisis Sensitivity

Team Collaboration

Microsoft Office

Electronic Health Records

Attention to Detail

Organization

Adaptability

Reliability & Attendance

Independent & Team-based Work

HIPAA Knowledge & Confidentiality

Education

High school diploma or equivalent

Valid driver's license

Tools

Microsoft Outlook

Excel

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant - DeWitt

Admin Allocation Full Time Clinton, IL, US

6 days ago Requisition ID: 1609

Salary Range: $18.00 To $22.00 Hourly

Job Title: Administrative Assistant – Dewitt Location

Reports to: Administrative Director

Accountable to: Senior Administrative Director and Chief Operating Officer

Position Overview:

The Administrative Assistant – Dewitt Location serves as a vital point of contact for individuals seeking mental health and other services, ensuring a welcoming, professional, and trauma-informed experience. This role provides administrative support to programs from the Dewitt County Office while upholding principles of respect, safety, and collaboration.

Knowledge, Skills, and Abilities:

• Trauma-Informed Customer Service: Understanding of trauma-informed principles and ability to create a welcoming, safe, and supportive environment for clients and guests.
• Strong Interpersonal Skills: Ability to engage with clients, staff, and community partners with empathy, active listening, and professionalism.
• Crisis Sensitivity: Ability to remain calm, provide appropriate responses, and connect individuals to support when distress or crisis arises.
• Team Collaboration: Works effectively as part of an interdisciplinary team in a healthcare setting.
• Proficiency in Microsoft Office: Competence in Word, Excel, Outlook, and Teams, along with electronic health records.
• Attention to Detail & Organization: Ability to manage scheduling, reminders, data entry, and document organization with accuracy.
• Adaptability: Comfortable navigating ambiguity, change, and evolving program needs in a dynamic integrated health environment.
• Reliability and Attendance: Demonstrated record of strong, dependable attendance.
• Independent and Team-Based Work: Proven ability to work effectively both as part of a team and independently.
• HIPAA Knowledge and Confidentiality: Knowledge of HIPAA requirements and the ability to protect confidential client information in accordance with organizational policies and applicable regulations.

Core Responsibilities:

• Frontline Engagement: Warmly greet individuals presenting for services, answer inquiries, and provide trauma-informed customer service.
• Communication Hub: Facilitate smooth communication between clients, providers, and program staff to enhance service delivery.
• Resource Connection: Provide clients with information about available internal and community-based resources.
• Administrative Support: Assist with various administrative tasks.
• Office Coordination: Maintain an organized workspace, assist in monitoring sufficient office supplies, and handle filing, copying, and scanning.
• Client Scheduling: Coordinate and schedule client appointments with multiple providers, ensuring accurate and timely communication of appointment information.
• Client and Billing Records: Maintain accurate, complete, and up-to-date client files and billing information while safeguarding confidentiality.

Education and/or Licensure Requirements:

• High school diploma or equivalent.
• A valid driver's license, reliable means of transportation, and proof of automobile insurance coverage are required.
• Prior experience in a mental health, social services, or healthcare setting preferred.