Impactful Case Manager: Family Housing & Support

Women In Need (Win); New York (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

Women In Need (Win) is seeking a dedicated Case Manager to support families in Transitional Housing. You will conduct assessments, develop ILPs, and provide crisis intervention and counseling to help families achieve housing stability and self-sufficiency.

The role emphasizes advocacy, collaboration with community partners, and meticulous documentation to ensure program compliance with DHS and Win standards while guiding clients toward permanent housing.

Qualifications

• Bachelor's degree in social work or related field, with two years of relevant experience.
• Associate's degree with three years of client-facing experience.
• Experience supporting individuals and families experiencing homelessness or domestic violence.
• Knowledge of strength-based case management, Motivational Interviewing, Trauma-Informed Care.
• Familiar with public benefits, entitlement systems, housing resources, and community services.
• Strong organizational, communication, and documentation skills.
• Ability to manage a caseload in a fast-paced environment.

Responsibilities

• Conduct comprehensive assessments and intake documentation for newly arrived families.
• Develop and maintain ILPs that support housing, employment, income, and family stability goals.
• Provide case management, crisis intervention, counseling, and supportive services tailored to each family's needs.
• Connect clients to public benefits, healthcare, mental health services, educational opportunities, legal assistance, and community resources.
• Utilize Evidence-Based Practices, Motivational Interviewing, Trauma-Informed Care, and strength-based approaches to support client success.
• Maintain accurate client records, CARES documentation, and program compliance in accordance with DHS, OTDA, and Win standards.
• Collaborate with Housing Coordinators, Income Building staff, Childcare teams, and community partners to advance client goals.
• Monitor client progress, conduct follow-up activities, facilitate referrals, and support families on their path to permanent housing.

Education

Bachelor's degree in social work or related field

Associate's degree with three years of client-facing experience

Job description

Women In Need (Win) is seeking a dedicated Case Manager to support families in Transitional Housing. You will conduct assessments, develop ILPs, and provide crisis intervention and counseling to help families achieve housing stability and self-sufficiency.

The role emphasizes advocacy, collaboration with community partners, and meticulous documentation to ensure program compliance with DHS and Win standards while guiding clients toward permanent housing.