Trauma-Informed Community Technician

Socket.dev; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance starting‑1

Vacation and holidays

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Job summary

BRC in New York is seeking a Community Technician to provide a steady, compassionate presence for individuals experiencing homelessness. This full-time, on-site role supports residents in moments of crisis, maintains a safe living environment, and uses trauma-informed approaches to de-escalate tense situations.

Responsibilities include monitoring, responding to safety concerns, documenting incidents, assisting with meals and escorts, supporting fire safety, and participating in certifications.

Qualifications

• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Familiarity with trauma-informed care principles and de-escalation techniques.
• Willingness to obtain required certifications (First Aid/CPR, Narcan, etc.).

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication

Calm under pressure

Trauma-informed care

De-escalation techniques

Education

High School diploma or GED

Job description

BRC in New York is seeking a Community Technician to provide a steady, compassionate presence for individuals experiencing homelessness. This full-time, on-site role supports residents in moments of crisis, maintains a safe living environment, and uses trauma-informed approaches to de-escalate tense situations.

Responsibilities include monitoring, responding to safety concerns, documenting incidents, assisting with meals and escorts, supporting fire safety, and participating in certifications.