Trauma-Informed Community Technician

Socket.dev; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Staff wellbeing support

Job summary

BRC in New York City is seeking a Community Technician to provide a consistent, trusted presence for individuals experiencing homelessness. The role supports people in crisis and transition, requires empathy, sound judgment, and the ability to stay calm under pressure.

This frontline position emphasizes trauma-informed care, de-escalation, safety, and documentation, with opportunities for growth, certifications, and development within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

Crisis intervention

De-escalation techniques

Strong communication

Basic computer proficiency

Calm under pressure

Education

High School diploma or GED

Tools

First Aid/CPR

Narcan training

Job description

BRC in New York City is seeking a Community Technician to provide a consistent, trusted presence for individuals experiencing homelessness. The role supports people in crisis and transition, requires empathy, sound judgment, and the ability to stay calm under pressure.

This frontline position emphasizes trauma-informed care, de-escalation, safety, and documentation, with opportunities for growth, certifications, and development within a mission-driven team.