Crisis-Response Community Technician

Socket.dev; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance starting a

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance and paid training

Flexible Spending Accounts

Staff wellbeing

Job summary

BRC is seeking a Community Technician in New York, NY to provide frontline support for individuals experiencing homelessness. You will maintain a safe residential setting, engage residents with trauma-informed care, and respond to crises across day, evening, and overnight shifts.

No prior shelter experience is required; strong judgment, empathy, and calmness under pressure are essential. The role offers training, certifications, and pathways to leadership within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation techniques

Crisis intervention

Empathy

Strong communication

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician in New York, NY to provide frontline support for individuals experiencing homelessness. You will maintain a safe residential setting, engage residents with trauma-informed care, and respond to crises across day, evening, and overnight shifts.

No prior shelter experience is required; strong judgment, empathy, and calmness under pressure are essential. The role offers training, certifications, and pathways to leadership within a mission-driven team.