Trauma-Informed Case Manager: Housing & DV Support

Urban Resource Institute; New York (NY); On-site; USD 54,000 - 72,000; Full time

Job summary

Urban Resource Institute (URI) in New York City provides trauma-informed, survivor-centered case management for families in Innovative Urban Village. The Case Manager offers assessments, individualized service plans, counseling, crisis intervention, and coordinated referrals to promote long-term housing stability and safety.

The role collaborates with Housing Specialists and program leadership to ensure ESSHI/ OTDA compliant services, data quality, and coordinated benefits navigation for

Qualifications

• Minimum of 2 years of case management or direct service experience.
• Experience with survivors of domestic violence and families with complex needs.
• Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
• Strong crisis intervention, de-escalation, and safety planning skills.
• Ability to work with diverse populations including LGBTQIA+ individuals and immigrants.
• Excellent organizational, writing, and time-management skills.
• Proficiency in Microsoft Office and data management systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct comprehensive intakes, biopsychosocial assessments, and service plans.
• Provide counseling, crisis intervention, and safety planning using trauma-informed approaches.
• Facilitate groups/workshops on parenting, wellness, DV recovery, tenancy, and life skills.
• Conduct home visits to assess safety and housing needs.
• Advocate and accompany residents through benefits, legal systems, education, childcare, and healthcare.
• Support long-term housing stability and rent/lease education with property management.
• Document services per ESSHI/OTDA standards and participate in audits.
• Collaborate with Housing Specialists, Directors, and teams for move-ins and tenancy success.
• Participate in training on trauma-informed care and DV best practices.

Skills

Crisis intervention

De-escalation

Safety planning

Organizational skills

Time management

Written communication

Data management

Microsoft Office

Multitasking

Advocacy

Cultural responsiveness

DV survivor support

Education

Bachelor's degree in Sociology or related field

Master’s degree in Social Work or related field

Tools

Microsoft Office

Data management systems

Job description

Urban Resource Institute (URI) in New York City provides trauma-informed, survivor-centered case management for families in Innovative Urban Village. The Case Manager offers assessments, individualized service plans, counseling, crisis intervention, and coordinated referrals to promote long-term housing stability and safety.

The role collaborates with Housing Specialists and program leadership to ensure ESSHI/ OTDA compliant services, data quality, and coordinated benefits navigation for