Trauma-Informed Victim Services Case Manager

URI; New York (NY); Hybrid; USD 50,000 - 53,000; Full time

Job summary

Urban Resource Institute in New York City is seeking a Crime Victims Case Manager to provide direct services to survivors of domestic violence and related trauma, including counseling, advocacy, and referrals. The role connects clients to local and governmental resources, coordinates safety planning, and supports court and law-enforcement engagement.

A Bachelor’s degree in Human Services and two years of case management experience are required; strong communication, documentation, and

Qualifications

• Bachelor's degree in Human Services required.
• Two years of case management experience preferred.
• Sensitivity to domestic violence and DEI issues.
• Ability to write and record case documentation.
• Strong organizational and multitasking abilities.

Responsibilities

• Conduct intakes and assess needs of survivors with a client-centered approach.
• Deliver services including safety planning, advocacy, crisis intervention, court/LAW enforcement accompaniment.
• Provide information/referrals to legal, social, mental health services.
• Build relationships with social services, legal services, and law enforcement.
• Participate in local domestic violence committees and coalitions.
• Maintain digital records and submit monthly reports.
• Community outreach and education about services available.
• Attend trainings, supervision, and staff meetings.
• Other duties as assigned.

Skills

Emotional Intelligence

Diversity & Inclusion

Communication skills

Group counseling

Case management

Documentation

Microsoft Office

Organization skills

Customer service

Team player

Education

Bachelor's degree in Human Services

Tools

Microsoft Office Suite

Job description

Urban Resource Institute in New York City is seeking a Crime Victims Case Manager to provide direct services to survivors of domestic violence and related trauma, including counseling, advocacy, and referrals. The role connects clients to local and governmental resources, coordinates safety planning, and supports court and law-enforcement engagement.

A Bachelor’s degree in Human Services and two years of case management experience are required; strong communication, documentation, and