Transportation Systems Program Manager & Automation Lead

Amazon; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC on the Transportation Engineering Systems (TESS) team seeks a Program Manager to manage configuration changes that control transportation flows and to lead end-to-end network design initiatives. You will dive into package flows, troubleshoot system errors, and drive automation, analytics, and reporting leveraging AI for data-driven decisions.

You will lead stakeholder meetings, manage projects, and contribute to team documentation while collaborating with business leaders

Qualifications

• 3+ years of program or project management experience.
• 3+ years defining and implementing process improvements using data and metrics.
• Advanced Excel skills and SQL proficiency.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Manage system configuration changes across Amazon's proprietary transportation systems to support new and existing package flows.
• Track program milestones and communicate status to business leaders and stakeholders.
• Execute network design changes end-to-end, coordinating with business leaders and program teams to ensure timely delivery.
• Dive deep into package flow data to troubleshoot system errors, identify root causes, and implement fixes.
• Identify process improvement opportunities and build automation to reduce manual effort and increase accuracy.
• Develop analytics and reporting capabilities leveraging AI to drive data-driven decision-making.
• Proactively identify and mitigate risks in system configurations before they impact customers.
• Document processes, standard operating procedures, and configuration playbooks for the team.
• Contribute to additional doc writing such as QBR, MBR, and Lessons Learned.

Skills

Program management

Data-driven decision making

Cross-functional collaboration

SQL

Excel (Pivot Tables, VLOOKUP)

Tools

SQL

Excel

Job description

Amazon.com Services LLC on the Transportation Engineering Systems (TESS) team seeks a Program Manager to manage configuration changes that control transportation flows and to lead end-to-end network design initiatives. You will dive into package flows, troubleshoot system errors, and drive automation, analytics, and reporting leveraging AI for data-driven decisions.

You will lead stakeholder meetings, manage projects, and contribute to team documentation while collaborating with business leaders