Transportation Systems Program Manager II

Amazon; Bellevue (WA); On-site; USD 78,000 - 130,000; Full time

Job summary

Amazon.com Services LLC in Bellevue, WA is seeking a Program Manager for the Transportation Engineering Systems (TESS) team to drive configuration changes and optimize package flows at scale. You will coordinate with leaders, manage projects, and build automation and analytics capabilities leveraging AI.

3+ years in program management with a focus on process improvements and data-driven decision making, collaborating across tech and non-tech teams.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel and SQL experience.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Manage system configuration changes across Amazon's proprietary transportation systems to support new and existing package flows.
• Track program milestones and communicate status to business leaders and stakeholders.
• Execute network design changes end-to-end, coordinating with business leaders and program teams to ensure timely delivery.
• Dive deep into package flow data to troubleshoot system errors, identify root causes, and implement fixes.
• Identify process improvement opportunities and build automation to reduce manual effort and increase accuracy.
• Develop analytics and reporting capabilities leveraging AI to drive data-driven decision-making.
• Proactively identify and mitigate risks in system configurations before they impact customers.
• Document processes, standard operating procedures, and configuration playbooks for the team.
• Contribute to additional doc writing such as QBR, MBR, and Lessons Learned.

Skills

Program management

Process improvement

Data-driven decision making

Cross-functional collaboration

SQL

Tools

Excel (Advanced)

Job description

Amazon.com Services LLC in Bellevue, WA is seeking a Program Manager for the Transportation Engineering Systems (TESS) team to drive configuration changes and optimize package flows at scale. You will coordinate with leaders, manage projects, and build automation and analytics capabilities leveraging AI.

3+ years in program management with a focus on process improvements and data-driven decision making, collaborating across tech and non-tech teams.