Program Manager I — Transportation Systems & AI Analytics

Amazon; Tempe (AZ); On-site; USD 56,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Parental leave

RSU program

Job summary

Amazon.com Services LLC in Tempe, AZ is seeking a Program Manager for the Transportation Engineering Systems (TESS) team. You will learn how Amazon's transportation systems make decisions to move packages from the fulfillment network to customers and manage configuration changes at scale.

You will analyze package flows, troubleshoot system issues, and build automation, analytics, and reporting capabilities leveraging AI, working with business leaders and cross-functional teams.

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• 2+ years of program or project management experience.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
• Experience working in an analytical environment with cross-functional teams.

Responsibilities

• Manage system configuration changes across Amazon's proprietary transportation systems to support new and existing package flows
• Track program milestones and communicate status to business leaders and stakeholders
• Execute network design changes end-to-end, coordinating with business leaders and program teams to ensure timely delivery
• Dive deep into package flow data to troubleshoot system errors, identify root causes, and implement fixes
• Identify process improvement opportunities and build automation to reduce manual effort and increase accuracy
• Develop analytics and reporting capabilities leveraging AI to drive data-driven decision-making
• Proactively identify and mitigate risks in system configurations before they impact customers
• Document processes, standard operating procedures, and configuration playbooks for the team

Skills

Program management

Analytical environment

Cross-functional collaboration

Excel proficiency

Education

Bachelor's degree

Master's degree (preferred)

Tools

SQL

Job description

Amazon.com Services LLC in Tempe, AZ is seeking a Program Manager for the Transportation Engineering Systems (TESS) team. You will learn how Amazon's transportation systems make decisions to move packages from the fulfillment network to customers and manage configuration changes at scale.

You will analyze package flows, troubleshoot system issues, and build automation, analytics, and reporting capabilities leveraging AI, working with business leaders and cross-functional teams.