Transportation Support Trainer

MTM, Inc; Town of Middleton (WI); Hybrid; USD 27,000 - 34,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM, Inc is hiring a Transportation Support Trainer in Wisconsin. The role focuses on training individuals in gas mileage reimbursement, long-distance travel, public transportation, MTM Mobile App usage, and related resources.

You will create presentations, lead group and one-on-one trainings, and travel throughout the state as needed. The position is hybrid (Monday–Friday) with some Wisconsin travel required.

Qualifications

• 2+ years' experience in customer service.
• 1+ year experience in training others
• Must possess a Valid Driver's License
• Demonstrated training skills and ability to lead groups
• Ability to work with little supervision
• Strong interpersonal and communication skills

Responsibilities

• Identify and complete assessments on each applicant
• Provide one-on-one, individualized training
• Demonstrate transit skills to individuals
• Instruct on travel routes, navigation, and way-finding
• Instruct on self-advocacy
• Create lesson plans for diverse learning levels
• Research and present opportunities for outreach and referrals
• Conduct group presentations
• Build relationships with professionals and community organizations
• Schedule trainings at optimal times for individuals
• Provide in-class and field training
• Complete reports and goal tracking
• Maintain MTM HIPAA standards
• Support special projects as needed
• Undertake other duties as assigned

Skills

Training skills

Group leadership

Interpersonal skills

Communication skills

Organizational skills

Flexibility

Confidentiality

MS Office

Education

High school diploma or GED

Associate's degree (Education, Human Services, or Healthcare)

Tools

MTM Mobile App

Microsoft Office Suite

Job description

What will your job look like? Our Transportation Support Trainer is tasked with training individuals on the utilization of gas mileage reimbursement, long distance travel, public transportation, and the use of the MTM Mobile App. The role will educate individuals on a wide range of non-emergency travel resources and requirements. This may include training individuals in the use of MTM technology, program communication requirements, bus travel, schedule reading, and effective use of resources. The Transportation Support Trainer will also research, identify, create, and present presentations for program opportunities within the community. This position is a hybrid role (Monday-Friday). Some travel within the State of WI is required.

What you'll do:

• Identify and complete assessments on each applicant
• Provide one-on-one, individualized training
• Demonstrate and instruct individuals on transit skills
• Demonstrate and instruct individuals on how to travel routes including navigation and way-finding strategies
• Instruct individuals on self-advocacy
• Create lesson plans that are appropriate for individuals of different learning levels
• Research and identify opportunities to enhance the referral program within the community, creating custom presentations for this outreach
• Conduct group presentations
• Establish relationships with professionals in the field, community and advocacy organizations
• Schedule training at the time and means most appropriate for the individual
• Provide in class and in-the-field training
• Complete all reports and paperwork including but not limited to; goal setting and pre/post results tracking
• Must conform to MTM’s HIPAA standards
• Provide support on special projects as needed
• Other duties as assigned

What you'll need:

• High school diploma or GED
• 2 + years' experience in customer service
• 1 + year experience in training others
• Must possess a Valid Driver's License
• Skills: Demonstrated training skills, comfortable leading groups of people
• Ability to accomplish duties/tasks with little direct supervision
• Strong interpersonal skills that allow for effective working relationships
• Intermediate level of proficiency or above with the Microsoft Office Suite, including Word, Excel and Outlook
• Excellent communication skills
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours, in all weather conditions
• Ability to maintain high level of confidentiality
• Familiarity with the transit agency system, preferred
• Familiarity with the Americans with Disabilities Act (ADA)
• Even better if you have... Associate's degree in Education, Human Services, or Healthcare preferred
• Experience working with a community advocacy or similar organization, preferred

What's in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $19.66/hr Salary Max: $25/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM's People & Culture.

#MTM About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health's five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Your Potential. Our Mission. At MTM Health, you're not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don't just succeed—you redefine what's possible.

Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement