In-Office Adminstrative Assistant

MTM, Inc; Honolulu (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit seeks an Administrative Assistant to support the Program/General Manager with clerical tasks, reception, and data entry. You will handle calls, assist staff, and help maintain efficient office operations in Honolulu, HI.

The role is full-time and in-office, Monday to Friday, offering a range of benefits and a path to grow within MTM. Strong communication and confidentiality are essential, with prior customer service and admin experience valued.

Qualifications

• High school diploma or G.E.D. required or equivalent.
• 2 years customer service experience preferred.
• 1 year administrative experience in a professional setting preferred.

Responsibilities

• Provide comprehensive reception and phone coverage with a high level of professionalism.
• Forward incoming calls to the appropriate person/department.
• Attend to administrative details such as keeping informed of department activities; data entry.
• Report promptly any complaints or unusual circumstances to Management.
• Check fax machine regularly and deliver faxes to the appropriate person/department with urgency.
• Greet all staff and visitors in a pleasant and professional manner; project a professional MTM image.
• Communicate professionally with all levels of management internally and externally.
• Maintain regular attendance for assigned shifts and adhere to MTM policies.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Communication

Education

High school diploma or G.E.D.

College degree, preferred

Tools

Microsoft Word

Microsoft Excel

Office Suite

Job description

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like

The Administrative Assistant will work closely with the Program Manager or General Manager to provide clerical and administrative support. Duties may include phone calls (both outgoing and incoming calls), general clerical tasks, and data entry; handle numerous other customer requests, receptionist and administrative support.

Location

1100 Ward Ave Ste 835 Honolulu, HI 96814

This is a fulltime and in-office position, Monday-Friday.

What you’ll do

• Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
• Forward incoming calls to the appropriate person/department
• Attend to a variety of administrative details such as keeping informed of department activities
• Report promptly any complaints or unusual circumstances that may arise to Management
• Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
• Ensure all staff and visitors are greeted in a pleasant and professional manner
• Project a professional image of MTM
• Use excellent customer service skills, establish and maintain effective working relationships with employees, agencies, participants, external partners, and the general public
• Communicate professionally with all levels of management internally and externally
• Regular attendance required for assigned shifts and as outlined by MTM’s attendance policy
• Adhere to all MTM established protocols and policies

What you’ll need

Experience, Education & Certifications:

• High school diploma or G.E.D.
• 2 years customer service experience
• 1 year administrative experience in a professional environment

Skills:

• Must possess the ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
• Knowledge of Microsoft Word, Microsoft Excel and other Office Suite products
• Ability to work well under pressure
• Ability to work independently and also collaboratively with others to achieve defined goals
• Excellent communication skills
• Outstanding analytical and organizational skills, with attention to detail
• Ability to maintain high level of confidentiality
• Even better if you have... College degree, preferred
• 1 year experience working with the ADA and/or elderly population, preferred

What’s in it for you

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Min Salary: $22/hr Max Salary: $22/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location.

We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

Core Values

• Respect Individuals
• Collaborate to Innovate
• Deliver ValueAlign with Clients
• Act with Integrity

Our Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

Benefits without Barriers

Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement